Enhanced infrastructures, consolidation and great reliance on vendor services are among the trends SunGard sees shaping the industry four-and-a-half months out from the Jan. 1, 2014, implementation of key Obamacare provisions.
It's time for insurers to rethink billing. They should view billing transformation as a strategic, business-led project, with success enabled by the combination of new technology, integrated processes and consistent experiences.
OMSNIC will use Accenture's Policy Administration, Billing and Claim Components software in order to create a single integrated solution for rating, quoting, underwriting, billing, claims administration and policy lifecycle support.
The system lets agents work with their customers to create a customized experience built on features such as combined billing options, flexible billing dates, billing plan options and mobile interaction.
The new system will deliver value to both distributors and customers by allowing agents to shift their attention from answering questions about billing to focusing on customer relationships, according to CIO Greg Tranter.