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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
Blog
Groundhog Day for Insurance Reform: Zero Mention in Geithner's Dodd-Frank Update
February 03, 2012 @ 12:40 PM | By Anthony O'Donnell
Does the delay of the Federal Insurance Office's industry modernization report signify ominous reform measures or the insignificance of the insurance industry to the post-financial crisis reform effort?
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Prudential Pays $17 Million to Settle Death Benefits
February 03, 2012 @ 12:22 PM | By Nathan Golia
The insurer has agreed to use the Social Security master death file to identify claimants.
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FIO Misses Modernization Report Deadline
February 01, 2012 @ 11:37 AM | By Anthony O'Donnell
The delay of the insurance modernization report mandated by the Dodd-Frank Act adds to a long list of missed deadlines.
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Which Auto Insurer Has The Best Mobile Site?
January 31, 2012 @ 10:45 AM | By Nathan Golia
User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.
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Impeccable Service Delivery Is The Strategic Differentiator
January 30, 2012 @ 11:59 AM | By James M. Kerr, Best Practices Enterprise Group
Carriers can no longer tolerate any behavior that is inconsistent with the delivery of world-class customer service. If you don’t put the customer’s needs ahead of your own, you simply don’t last.
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USAA's Bank Reaches Top of Customer Experience List
January 27, 2012 @ 12:20 PM | By Nathan Golia
Its insurance operations also placed in the top 10.
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