Blog


Groundhog Day for Insurance Reform: Zero Mention in Geithner's Dodd-Frank Update
February 03, 2012 @ 12:40 PM | By Anthony O'Donnell

Does the delay of the Federal Insurance Office's industry modernization report signify ominous reform measures or the insignificance of the insurance industry to the post-financial crisis reform effort?

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Prudential Pays $17 Million to Settle Death Benefits
February 03, 2012 @ 12:22 PM | By Nathan Golia

The insurer has agreed to use the Social Security master death file to identify claimants.

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FIO Misses Modernization Report Deadline
February 01, 2012 @ 11:37 AM | By Anthony O'Donnell

The delay of the insurance modernization report mandated by the Dodd-Frank Act adds to a long list of missed deadlines.

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Which Auto Insurer Has The Best Mobile Site?
January 31, 2012 @ 10:45 AM | By Nathan Golia

User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.

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Impeccable Service Delivery Is The Strategic Differentiator
January 30, 2012 @ 11:59 AM | By James M. Kerr, Best Practices Enterprise Group

Carriers can no longer tolerate any behavior that is inconsistent with the delivery of world-class customer service. If you don’t put the customer’s needs ahead of your own, you simply don’t last.

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USAA's Bank Reaches Top of Customer Experience List
January 27, 2012 @ 12:20 PM | By Nathan Golia

Its insurance operations also placed in the top 10.

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