India has proven itself a leading destination for offshore outsourcing through its success with many customers in the insurance industry, as in others. There is therefore no need to establish its basic credentials. However, for those who have yet to do business with India we feel there is some utility in sharing the experience of being in India as it sheds light on many aspects that illuminate both the advantages and challenges of working with Indian partners, as well as giving a deeper impression of the cultural foundation of Indian capabilities. For those who have done business with Indian partners, what follows may present a reinforcing, complementary or novel point of view. It may also shed light on what the future of Indian technology might mean for your business. In service of these ambitions we have included not only information directly relating to the insurance business and technology, but also the sights and sounds of the subcontinent. As the expression goes, there’s nothing like being there.

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