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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
Blog
Vulnerability in Encrypted Info
February 26, 2008 @ 15:25 PM | By Nathan Conz
Having just written about how insurers' view information security, I took special interest in a recent New York Times article, entitled Researchers Find Way to Steal Encrypted Data, that reported that a Princeton University group has discovered a frighteningly simple way to steal encrypted data stored on computer hard disks. You know, like the encrypted data that some insurance carrier employees have on their laptops.
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Forget About Global Warming
February 26, 2008 @ 15:23 PM | By Anthony O'Donnell
At least up until 2005, global warming was often cited as the likely culprit of increasingly devastating Atlantic hurricanes, as with other weather and climate phenomena. Rising ocean temperatures were thought to provide more energy, powering increasingly powerful storms. It's a simple enough formula, and rising insurance claim costs seemed to bear it out. However, according to a recent announcement from the National Oceanic and Atmospheric Administration NOAA, it's simply not the case.
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For Insurers, Customer Satisfaction Is A Moving Target
February 19, 2008 @ 16:41 PM | By Nathan Conz
Just when I'd forgotten that I've been with Insurance & Technology for a full year now, I discovered - in my e-mail inbox - the recently released American Customer Satisfaction Index (ACSI) report for the fourth quarter of 2007. Around this time last year, I wrote my first story for I&T on ACSI data from the fourth quarter of 2006.
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Banks Might Try Differentiation Through Honesty
February 19, 2008 @ 11:54 AM | By Anthony O'Donnell
Customers are responsible for their contractual relationships to their lenders and thus must exercise due diligence when it comes to the wording of their contracts. However, the message many banks are sending their customers is, "Don't take your eyes off me or I'll pick your pocket."
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Practicing Web 2.0: Proceed With Caution
February 12, 2008 @ 16:29 PM | By Nathan Conz
Thanks to its legal team, Horizon Blue Cross Blue Shield of New Jersey recently placed itself in the middle of a swirl of controversy about social networking Web sites and the privacy issues they create.
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A TSA Blog With a Comments Section? Why Not Rename It "Kick Me, Please"
February 12, 2008 @ 08:28 AM | By Anthony O'Donnell
The appearance of the Transportation Security Administration's blog occasioned a great deal of mirth both within and beyond the blogosphere. The TSA has been reviled, justly or not, for greatly increasingly air travelers' inconvenience while not necessarily increasing their safety to a proportionate degree. The TSA's launching a blog and one, moreover, that accepted comments, was like pinning a "kick me" sign to one's back.
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Insurers' Competition For Young Workers Extends Outside Industry
February 05, 2008 @ 16:34 PM | By Nathan Conz
As I've written about in the past, the pending retirement of the baby-boom generation continues to be major force in shaping the hot topics for discussion in the insurance and technology sector. Gartner touched on the topic this Tuesday when it released its list of top predictions affecting insurance in 2008.
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Virtual Universe, Real World Troubles
February 05, 2008 @ 16:14 PM | By Anthony O'Donnell
It's ironic that we rely on the global Internet for the transmission of vast amounts of accurate real-time information and yet we can't get reliable information about the infrastructure that enables it.
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