Guide to the TechWeb Network










Public Mistrust A Roadblock to Technology Acceptance
By Nathan Conz
Mar 4, 2008 at 05:44 PM ET

I promised myself that I wouldn't mention any New York Times articles in my next few blog entries -- not after mentioning the newspaper twice in recent posts -- but I couldn't help myself last week, after coming across an article headlined "Insurance Fears Lead Many to Shun DNA Tests."

According to the article, some people are avoiding DNA tests that could indicate genetic predispositions to certain health problems because they fear that it could affect their health insurance coverage – under a form of "genetic discrimination"

from the New York Times:

Such discrimination appears to be rare; even proponents of federal legislation that would outlaw it can cite few examples of it. But thousands of people accustomed to a health insurance system in which known risks carry financial penalties are drawing their own conclusions about how a genetic predisposition to disease is likely to be regarded.

As a result, the ability to more effectively prevent and treat genetic disease is faltering even as the means to identify risks people are born with are improving.

While the implications of this news has obvious implications for health insurers, I wonder if, in a way, this strange phenomenon could foreshadow what lies ahead for other parts of the insurance industry.

In late 2007, I had a conversation with Chad Hersh, a senior analyst in Celent's insurance practice. We discussed what the future of insurance technology could entail, such as increased and continued use of predictive analytics and mobile technologies. When it came time to discuss the slightly more distant future, the conversation shifted to "smart dust," which Hersh described as tiny sensors, built into a home or building, that communicate with one another to monitor things like the structural soundness of a property and communicate that info to a property owner or insurer.

The practical application of such a technology is obvious. Maybe we could anticipate bridge or building collapses. Perhaps we could identify if a given property was more susceptible to wind damage than another. In a similar way, GPS devices could monitor driving habits -- giving the general public (and, of course, underwriters) a better idea of how safe a specific driver is.

The key though, will be how the general public perceives these advances. Some will no doubt embrace these technologies and view them as an opportunity for reduced insurance rates, not to mention safer building and roads. However, I expect -- based on the distrust many in the public have for insurers -- more could view these advancements as invasions of privacy: one more way for those no-good carriers to justify a rate increase.

If this recent DNA-related news has taught us anything, it's that consumers are wary of the new technologies that insurers will use – even those that can make a direct positive impact on their overall well-being.



Topics: What We're Reading



COMMENTS




This is a public forum. CMP Media and its affiliates are not responsible for and do not control what is posted herein. CMP Media makes no warranties or guarantees concerning any advice dispensed by its staff members or readers.

Community standards in the message center do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this forum becomes the property of CMP Media LLC and may be edited and republished in print or electronic format as outlined in CMP Media's Terms of Service.

Important Note: The Message Center is NOT intended for commercial messages or solicitations of business.









Face-to-Face Events:
September 09, 2008
Insurance Operations of the Future: Beyond Automation

November 2-5, 2008
Insurance & Technology's 10th Annual Executive Summit


Online Events:
August 21, 2008
Get Smart About Business Intelligence

August 26, 2008
The Rapidly Changing State of the Individual Market: How Health Insurers Can Capitalize

September 18, 2008
Increasing Profitability by Controlling Claims Costs








CSC Would like to congratulate this Year's Tech Savvy CEOs.
More than 700 organizations rely on CSC’s industry-leading P&C software and outsourcing services to support growth and create new sources of business value. Backed by more than 30 years of experience, no other company is more skilled at delivering results for P&C companies. When you go with CSC, you become part of a vibrant community with thousands of insurance professionals focused on innovation. CSC makes business transformation practical. Learn more at csc.com/industries/insurance/casestudies.


INSURANCE & TECHNOLOGY CAREER CENTER
Function:
Information Technology
Engineering

Keyword(s):

State:
Post Your Resume
Employers Area
News & Features
Blogs & Forums
Career Resources

Browse By:
State | City
Most Recent Posts: open | close





WHITEPAPER
Insurance 2020: Now what?
In todayŐs competitive insurance industry, the challenges are many and there is much uncertainty.To survive and thrive, insurers must seek new models and strategic success that enable innovation and increase profitability.









MEDIA NETWORK


RESOURCE CENTERS
Policy Administration Resource Center
Policy administration has become the focal point of many insurance companies’ hopes and goals – in terms of gaining more insight into policyholders, and improving loyalty/retention – as well as their most difficult challenges, in terms of legacy systems issues, compliance and information management.

Outsourcing Resource Center
Find out from industry leading analysts what kind of value and cost savings outsourcing can provide to insurance companies by visiting Insurance & Technology's Outsourcing Resource Center, which also provides outsourcing best practices, timely research, case studies and more.

Topics:

techweb
Online Communities TechWebInformationWeekLight ReadingIntelligent EnterprisebMightyNetwork ComputingDark ReadingDigital LibraryWall Street & Technology
Byte & SwitchNo JitterInternet EvolutionLight Reading's Cable Digital NewsContentinopleUnStrungBank Systems & TechnologyAdvanced TradingInsurance & Technology
Face-to-Face Events
InteropWeb 2.0 ExpoWeb 2.0 SummitVoiceConBlack HatCSISoftwareEntrprise 2.0 ConferenceGTEC
Mobile Business Expo
InformationWeek 500 ConferenceBuy Side Trading XchangeBuy Side Trading SummitBank Executive SummitInsurance Executive SummitTelcoTVEthernet ExpoOptical Expo
Magazines  
InformationWeekWall Street & TechnologyInsurance & TechnologyBank Systems & TechnologyAdvanced TradingMSDNTechNetSmart EnterpriseThe Architecture JournalDatabase Magazine
 
Research & Analyst Services  
Heavy ReadingInformationWeek ReportsInformationWeek Analytics
 
   
   
Ed Cals  |  Contact Us  |  Reprints  |  Ad Info  |  Media Kit  |  Send Us Your Feedback  |  RSS