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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond

February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?

February 22, 2012
From Paper to Digital - The Insurance Digital Self-Service Imperative

Blog


Oracle on the Move
June 24, 2008 @ 16:38 PM | By Anthony O'Donnell

Bearing in mind the scale of Oracle's BEA acquisition, the vendor could eat up a large portion of the available acquisition targets without suffering any serious indigestion, Novarica's Matt Josefowicz suggests. "You could roll up much of this space for a billion dollars," he says. "Oracle has that kind of money in its couch cushions."

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EHRs: The Road(blocks) To Adoption
June 24, 2008 @ 16:01 PM | By Nathan Conz

It was interesting timing, to say the least. Just days after I spoke with Augusta Kairys, Highmark's vice president of provider relations about the Pittsburgh-based health insurer's efforts to support a higher rate of technology adoption amongst its providers, a report in The New England Journal of Medicine found that fewer than one in five doctors are using electronic health records.

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Video Evidence: Floods and BCP
June 17, 2008 @ 16:09 PM | By Nathan Conz

Like my colleague Anthony O'Donnell mentioned in Editor's Note for this week's I&T newsletter, "a great wave of water is washing over" parts of the Midwestern United States. Here's the evidence:

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Disasters, Avoidable and Otherwise
June 17, 2008 @ 07:42 AM | By Anthony O'Donnell

Like the gradually building floods in the Mississippi basin, the threats posed to the U.S. insurance industry by the Solvency II are visible from a long way off. The question is whether American insurers and their regulators will move with the speed necessary to stave off potentially disastrous

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Weathering the Mounting Compliance Challenge
June 10, 2008 @ 16:27 PM | By Anthony O'Donnell

Regulatory compliance demands are as inexorable and less changeable than the weather. There is still debate over whether the earth's climate is getting colder or hotter, but there is no debate that the compliance climate is growing more, not less stringent. That being the case, as with the weather, one can make the complaint but has no choice but to be compliant.

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The Changing State of Innovation
June 10, 2008 @ 16:23 PM | By Nathan Conz

In some very specific ways, the Web has helped make innovation a less risky proposition for insurers.

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Love, Music and Morale at IASA
June 03, 2008 @ 15:48 PM | By Anthony O'Donnell

One of the things that made the IASA keynote presentation of the Pike Place Fishmongers so endearing was that their story was largely about the suppression of ego in the service of the greater good, and how that breeds interpersonal harmony and success.

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When the Going Gets Tough, Business As Usual Might Be OK
June 03, 2008 @ 02:25 AM | By Katherine Burger

This year's spring trade show season (ACORD LOMA Insurance Systems Forum and IASA Conference and Business Show), wrapping up this week with the IASA event in Seattle, has not struck me as particularly memorable in terms of earth-shaking -- or industry transforming -- technology announcements. That's not to say that things are standing still, technology-wise.

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