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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
Blog
Wikis Lead The Way
July 29, 2008 @ 17:45 PM | By Nathan Conz
Having just checked out Novarica's recently published "Web 2.0 in Insurance: Finding Real Business Value Today and Tomorrow," I couldn't help but recall Humana's use of an internal Wiki to help customer service representatives share best practices with one another. (Nor could I help but notice the report's explicitly mentioned disdain for Second Life coverage. Ouch.) Interestingly, the report found that 39 percent of insurers surveyed said that they were already using wikis in their organizations and found the practice valuable. That number made wikis the top area (tied with AJAX) where insurers saw potential for Web 2.0 to deliver value.
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Telematics Resurgence Predicted
July 22, 2008 @ 18:25 PM | By Anthony O'Donnell
Many social commentators claim that technology has already killed privacy and we just haven't noticed yet. As we begin to notice, will we be ready for Pay As You Drive? Will tough economic times push careful drivers over the Pay As You Drive edge? Will parents wanting to monitor their teen drivers be the thin end of the wedge?
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For The People: Allstate's President of Social Networking
July 22, 2008 @ 15:55 PM | By Nathan Conz
I recently alluded to Allstate Financial's creation of a "president of social networking" position and the appointment of Desiree Rogers to the position. I wondered aloud about just what Rogers' role would entail. Since I wrote that post, I've been able to interview Rogers for an Executive Close-Up article for an upcoming issue of I&T. And from the interview, I got the impression that Rogers, who is well known in the Chicago area for her community involvement, will focus her efforts on overall vision and organization, and less on the technology specifics behind the effort.
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Video: A Tour of Aviva USA's Second Life Island
July 15, 2008 @ 15:59 PM | By Nathan Conz
A few weeks ago in this space, I wrote about innovation and the work Aviva USA has done inside the virtual world of Second Life. And while my subsequent article on the project is, no doubt, a perfectly written and extremely informative piece of staggering genius, reading about Second Life can only tell you so much. It's really something you have to see to understand. In that spirit, here's a video tour of Aviva USA's island:
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Rethinking Policy Admin Replacement
July 15, 2008 @ 15:11 PM | By Anthony O'Donnell
Despite the welcome availability of newer systems built on more open architecture, the industry mindset is still stuck on the "monolithic" mode. Carrier business and IT execs still think in terms of policy administration rather than the specific capabilities they need.
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A Different Kind of Boot Camp
July 08, 2008 @ 16:44 PM | By Nathan Conz
Medical Mutual of Ohio and its Antares Management Solutions subsidiary have developed a kind of IT boot camp to train, recruit and retain young IT workers.
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Fiserv Refocuses
July 08, 2008 @ 15:26 PM | By Anthony O'Donnell
The insurance technology vendor world keeps making news, this week with the announcement that Fiserv will sell a majority share in its insurance businesses. While the announcement came too early to validate arguments that Oracle's and EDS' recent moves would heat up vendor consolidation, it does reinforce the notion that investors have confidence that insurance companies will continue to spend liberally on technology.
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A Social Network Exec
July 01, 2008 @ 16:27 PM | By Nathan Conz
Despite I&T cover stories on insurers and how they are embracing Web 2.0, I still often wonder just how important such technologies and concepts will be for the industry over the long-term. Even more, I wonder just how seriously insurance companies themselves take emerging Web 2.0 technologies like social networking. A recent appointment at Allstate though, has reaffirmed my faith on both counts.
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The Hazards of Estimating Hazards
July 01, 2008 @ 15:00 PM | By Anthony O'Donnell
It may be too much to expect the public to understand the hard/soft market cycle but one would think that the public might start to take a more rational view of risk when viewed in the context of climate change. Perhaps the CAT model vendors should seek an endorsement from Al Gore...
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