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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
Blog
Outsourcing Compliance: are you playing Russian Roulette with your data?
June 29, 2009 @ 17:51 PM | By Christine Hintze
Customers expect their personal data to be protected. So how can companies that handle the confidential customer information outsource certain functions and still ensure that their data is safe? The gold standard for privacy and security practices is the American Institute of Certified Public Accountants' (AICPA) Statement on Auditing Standards, No. 70 (SAS 70).
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Madoff Got Off Easy
June 29, 2009 @ 13:24 PM | By Anthony O'Donnell
Theft on a grand scale - which is what Madoff's crimes amount to - must be appreciated for the devastation it cause to lives, the destruction of time and effort that could have been spent otherwise, more easily, more joyfully, perhaps more healthfully.
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Honor Roll: This Week's Top Insurance Blogs (Jun. 21-27)
June 26, 2009 @ 11:15 AM | By Nathan Conz
Our favorite insurance technology-related blog posts from around the Web (June 21-27, 2009):
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The Poor Are a Goldmine
June 25, 2009 @ 12:15 PM | By Anthony O'Donnell
Successes in East Asia are likely to lead to expansion of offerings into places like Central Asia, Africa and Latin America. It may transpire that lessons learned from this business will translate to other market opportunities for smaller risks and those of a more temporary nature, similar to the travel insurance and car rental liability insurance markets.
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Honor Roll: This Week's Top Insurance Blogs (June 14-20)
June 19, 2009 @ 11:19 AM | By Nathan Conz
Our favorite insurance technology-related blog posts from around the Web (June 14-20, 2009):
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Regulatory Reform: Insurance as an Afterthought
June 18, 2009 @ 13:11 PM | By Anthony O'Donnell
The Obama administration has neither the energy nor the inclination to budge the state regulators from their position of authority; however, a similar deference toward banking regulators on the part of the administration affirmed in principle the ability of financial institutions to choose their regulator in some circumstances.
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Critical Compliance Technologies for the Insurance Industry: Part II - Master Data Management to the Rescue
June 16, 2009 @ 13:55 PM | By Christine Hintze
Not all MDM technologies can address the various compliance requirements facing today's businesses. Only an integrated, model-driven, and flexible MDM platform that is easily configurable can provide the functionality needed to meet compliance requirements and lower risk.
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Critical Compliance Technologies for the Insurance Industry: Part I - The Compliance Challenges
June 16, 2009 @ 13:23 PM | By Christine Hintze
The root of the problem is that many insurers rely on a decentralized IT infrastructure, with different systems for different lines of business, or a patchwork of systems built up over time as a result of mergers and acquisitions.
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Honor Roll: This Week's Top Insurance Blogs (June 7-13)
June 12, 2009 @ 13:04 PM | By Nathan Conz
Our favorite insurance technology-related blog posts from around the Web (June 7-13, 2009):
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Video: The Expectations of Independent Agents
June 12, 2009 @ 11:17 AM | By Nathan Conz
At the 2009 ACORD LOMA Insurance Systems Forum, I spoke with AgencyPort's Michael Albert about the vendor's recent tour of insurance agencies up and down the East Coast.
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The New Approach to Cost-Containment
June 11, 2009 @ 13:03 PM | By Anthony O'Donnell
Today insurers indeed understand better the importance of technology for both supporting operations and ensuring distributors and end-customers are satisfied. They also understand that IT costs are minor compared to overall operational costs, and that IT is key to reducing operational costs while supporting acquisition and retention initiatives.
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Video: Rethinking Cost Cutting
June 11, 2009 @ 11:14 AM | By Nathan Conz
What are the challenges that insurers face as they try to manage expenses in the current business environment? In this video podcast, recorded at last month's ACORD LOMA Insurance Systems Forum, I&T's Kathy Burger spoke with Accenture's Michael Costonis about this challenge.
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Measuring Underwriting Productivity and Quality: The New ROI Metrics
June 11, 2009 @ 10:51 AM | By Christine Hintze
New technologies are enabling new underwriting processes, and offering improved ways of tracking underwriting processes and quality. Today, the vision of what underwriting metrics insurance companies can provide can now easily expand.
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Video: The Benefits of E-Signature Technology
June 10, 2009 @ 10:51 AM | By Nathan Conz
At the 2009 ACORD LOMA Insurance Systems Forum, I spoke with Forrester Research's Ellen Carney about the benefits of e-signature technology and its barriers to adoption in the insurance industry.
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Video: Tech Investment in Tough Economic Times
June 09, 2009 @ 11:20 AM | By Nathan Conz
At the 2009 ACORD LOMA Insurance Systems Forum, Kathy Burger spoke with Millers Mutual Group CIO Lawrence Fortin about the carrier's strategic IT plans and making the business case for technology investment in today's tough times.
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Does Fear of Process Change Impede Carriers' Ability to Reap Tech ROI?
June 08, 2009 @ 00:06 AM | By Katherine Burger
With insurance technology professionals in the midst of the 2009 trade show season -- the ACORD LOMA Insurance Systems Forum having taken place last month and the IASA Conference and Business Show running this week -- a new study from TowerGroup raises some interesting questions about technology investment strategies in the industry.
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Honor Roll: This Week's Top Insurance Blogs (May 31-June 6)
June 05, 2009 @ 11:09 AM | By Nathan Conz
Our favorite insurance technology-related blog posts from around the Web (May 31-June 6, 2009):
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Shareholder Expresses Anger Towards Hartford CEO
June 04, 2009 @ 11:44 AM | By Nathan Conz
The big news in insurance today comes out of Hartford, Conn. where The Hartford Financial Services Group announced that CEO Ramani Ayer is set to retire by the end of the year.
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The Five C's of Insurance Customer Value Optimization
June 02, 2009 @ 11:50 AM | By Christine Hintze
The current economic shakeout presents an opportunity for insurance carriers that are looking to position themselves for long-term success. With limited options for making money on their investments, insurers should seize the opportunity to create sustainable profitability from their insurance operations by delivering greater value to customers.
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The Strategic Concept of Alternative Sourcing: A Blueprint for Success
June 01, 2009 @ 11:14 AM | By Christine Hintze
Concepting is about internal due diligence, and asking "Why should we outsource?" and "How will alternative sourcing help us achieve our strategic goals?" Certainly it helps answer the most popular outsourcing question "How much can we save?" But, most importantly a strategically developed concept helps you realize those savings.
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