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February 14, 2012
Acquire, Onboard, and Serve Customers Better in 2012 and Beyond
February 15, 2012
What's the Ideal Web Experience for Today's Financial Services Consumer?
February 22, 2012
From Paper to Digital - The Insurance Digital Self-Service Imperative
Blog | Distribution
Progressive Ponders Portal Password Problem
December 19, 2011 @ 10:33 AM | By Nathan Golia
As the debate whether agent portals or agency management systems are the most convenient way for agents to write business rages, Progressive's Jim DeVito discusses how he's working on a related issue: the alphabet soup of portal passwords.
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Do Agents Really Prefer Portals?
December 15, 2011 @ 12:25 PM | By Nathan Golia
Novarica research we blogged yesterday indicates that agents prefer using carrier portals to their own agency management systems. But we received dissenting opinions immediately.
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Agents Prefer Carrier Portals to Their Own Agency Management Systems Says Novarica
December 14, 2011 @ 12:35 PM | By Anthony O'Donnell
Agency staff preference varies according to role, but producers value ease-of-use above all.
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Insurers Have an Opportunity to Differentiate Through Greater Transparency
December 13, 2011 @ 12:36 PM | By Anthony O'Donnell
Individual carriers can benefit by better explaining their comparative advantage, and the whole industry will gain from better explanation of how insurance works.
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What's the Potential of Allstate's Online Life Insurance Sales?
November 23, 2011 @ 11:14 AM | By Nathan Golia
The carrier takes a big step forward by allowing customers to buy life insurance online.
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Time to Focus on Agent Experience
November 16, 2011 @ 13:02 PM | By Nathan Golia
Amid all the focus on customer experience, agents find their experiences with insurers to be lacking, some industry observers say.
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Would You Get a Health Insurance Quote At the Airport?
September 16, 2011 @ 10:33 AM | By Nathan Golia
Quoting is just one feature of an Independence Blue Cross kiosk aimed at engaging the individual healthcare market.
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Mobile Capabilities No Longer "Bleeding Edge" in Insurance
May 23, 2011 @ 10:02 AM | By Katherine Burger
Several ACORD LOMA Insurance Systems Forum exhibitors, including L&T Infotech, Millbrook and Sword, announced new mobile solutions or initiatives.
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Agents Shouldn't Fear Allstate's Esurance Buy
May 19, 2011 @ 11:39 AM | By Nathan Golia
Making a move toward direct sales isn't about cannibalizing existing customers.
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Evaluating Browser Interfaces: Usability Versus Accessibility
April 12, 2011 @ 10:51 AM | By Mark Cummings, Solutions Consulting
In the rush for insurance software vendors to provide Internet access to functionality, has usability too often become the casualty?
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Moving Beyond a "Traditional" Selling Approach
April 06, 2011 @ 11:22 AM | By Erik Laurijssen, Luma Technologies
By moving marketing materials into the cloud, carriers can improve both distribution efficiency and customization.
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New Microinsurance Facility Focuses on Catastrophe Risk
March 31, 2011 @ 12:52 PM | By Anthony O'Donnell
An international consortium including Swiss Re, Guy Carpenter and Mercy Corps has created what it calls a scalable, innovative model to combat the financial impact of natural disasters for Haitians.
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New Life & Annuities Sales Tool: Aging Simulation
March 29, 2011 @ 11:41 AM | By Anthony O'Donnell
Allianz is already looking to develop a version of Stanford University researchers' virtual technology that has been shown to encourage the saving impulse in young people who see a simulation of their older self.
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Resistance is Futile: Jobs Makes Appearance to Introduce iPad2
March 02, 2011 @ 14:30 PM | By Katherine Burger
Jobs makes appearance to introduce iPad2; new tablet device begins shipping on March 11 and is thinner and lighter than the first-generation model.
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Sun Life Claims First App for RIM PlayBook
February 18, 2011 @ 11:34 AM | By Nathan Golia
The life carrier says that its group pension plan enrollment app was the first created for the tablet computer.
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Rivalry Flares In Emerging Social Network Management Market
February 03, 2011 @ 11:48 AM | By Anthony O'Donnell
Trash talking vendors vie for early dominance in a market with enormous growth potential in insurance and financial services.
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Automated Underwriting Systems Key to Meeting Life Insurance Lower-End Market Demand
January 31, 2011 @ 11:31 AM | By Karen Monks, Celent
Next-generation systems can meet the needs of the middle market and at the same time lower the cost of issuing lower face value policies, says Celent's Karen Monks.
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Selling Insurance in the Digital Age
January 19, 2011 @ 16:46 PM | By Christian Bieck, Global Insurance Lead, IBM Institute of Business Value
Selling insurance in the digital age: While most insurers recognize that consumer behavior is changing, they don't yet understand how to optimize their channel strategies to influence customers and their networks.
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P&C Joint Industry Forum Attendees Expect Better 2011, But Outlook Somewhat Tepid
January 13, 2011 @ 12:38 PM | By Nathan Golia
Investments in agent channel could be the key to better growth among carriers.
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Insurers Underestimate the Social Media Opportunity
December 07, 2010 @ 10:45 AM | By Anthony O'Donnell
Insurers have not been slack in detecting an opportunity in social media, but feedback such as the Fiserv study show that the potential for social media is only limited by carriers' creativity.
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