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Online Auto Policy Purchasing Reaches a Critical Mass
April 24, 2007 @ 16:56 PM | By Nathan Conz

By Nathan Conz Traditionally, auto insurers have best leveraged their Web sites by offering online rate quotes. In fact, more than half of the customers who purchased auto insurance from an agent in the past five years actually obtained a quote online. And while quoting still dominates the online landscape, insurers are now seeing some success converting those online inquiries directly into online sales. Reston, Va.-based comScore, an Internet consumer behavior analyst, recently released an online auto insurance activity study that showed 58 percent annual growth in the number of auto policies purchased online in 2006. Quoting only grew 15 percent over that same period.

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Swiss Re Takes CyberComp to Texas
April 24, 2007 @ 15:10 PM | By Nathan Conz

By Nathan Conz Profitability can be fleeting for insurance agents when it comes to smaller workers compensation accounts. "When we would interact with our agents, they would tell us that it was one of their single biggest issues," explains Brad Nichols, vice president and senior sales executive at Swiss Re (Armonk, N.Y.). "With the level of commission a typical agent would get on a typical small account, they just couldn't afford to spend the kind of time needed to handle the account." Swiss Re's Commercial Insurance seems to have found a remedy to that plight with CyberComp, a Web-based workers compensation platform. According to Swiss Re executives, the platform helps small-premium workers compensation accounts make better business sense by delivering increased efficiency and better access for agents.

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CIGNA HealthCare Names Conde First CIO
April 24, 2007 @ 11:19 AM | By Anthony O'Donnell

Former CIGNA HealthCare's (a division of CIGNA, Philadelphia; $16.5 billion in 2006 revenue) first CIO, Conde will use that experience to support the company's portfolio of health services products, self-service capabilities and its customer-centric service model in his newly created position.

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The Time Is Now for Mobile Claims Technology
April 10, 2007 @ 16:26 PM | By Nathan Conz

By Nathan Conz, Insurance & Technology Up until now, many property and casualty insurers have been able to get by with disjointed and haphazard mobile claims technology. However, the ever-increasing customer demand for service and recent technological advances may require those insurers to change course. Carriers looking to create competitive advantage should develop enterprise mobility strategies soon, experts say.

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Capital BlueCross Deploys End-to-End E-Prescribing Service
April 10, 2007 @ 14:05 PM | By Nathan Conz

By Nathan Conz, Insurance & Technology As the health insurance industry becomes more commoditized, more insurers are looking toward technological solutions to help provide added value to customers. In an effort to reduce errors, provide cost savings and add convenience, Capital BlueCross (Harrisburg, Pa.) is providing physician offices in Central Pennsylvania and Lehigh Valley with an electronic prescription service from Prematics (Bethesda, Md.).

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Lowenthal Hired to Transform NYMAGIC IT
April 10, 2007 @ 12:44 PM | By Anthony O'Donnell

By Anthony O'Donnell, Insurance & Technology Many insurance CIOs would love the opportunity to manage a technology environment free of the burden of legacy systems. However, it's a case of "been there done that" with newly appointed CIO and senior vice president of specialty lines P&C carrier NYMAGIC (New York Marine and General Ins. Co.) Craig Lowenthal. Having had the opportunity to build from the ground up at Integro Insurance Brokers and Hartford Financial Products (both of New York), Lowenthal took on his new post with a view toward a new challenge.

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