Blog


Insurance Web Portals and Online Self-Help
April 29, 2008 @ 17:38 PM | By Nathan Conz

Sites such as Barnes & Noble's Quamut show that there's growing demand on the Web for trusted, expert advice. Why couldn't a carrier leverage its brand recognition and create a Web site for trusted insurance information?

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Predictions: More Hurricanes in 2008, Ice Age to Follow
April 29, 2008 @ 16:50 PM | By Anthony O'Donnell

"Companies should not be resting on their laurels when developing risk management strategies and determining prices. Instead, insurers need to factor in issues surrounding climate change and must look to incorporate long-term weather trends into their pricing," says Tom Hettinger, managing director, EMB America.

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MassMutual Creates New Workplace Environments To Match IT Transformation Effort
April 22, 2008 @ 17:11 PM | By Nathan Conz

Greetings from Massachusetts, where I've just completed a series of face-to-face interviews with several technology and business executives at MassMutual for an upcoming Carrier Confidential feature. The Springfield, Mass.-based carrier is in the midst of an ambitious and far reaching technology transformation effort and while the nuts and bolts of that initiative (including SOA and ECM implementations) dominated many of the conversations, MassMutual's technology leadership made sure that the topic of workplace culture was discussed as well.

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Alignment From The Top: Great CEOs and CIOs
April 22, 2008 @ 15:10 PM | By Anthony O'Donnell

As much progress as CIOs have made over the last decade in making their mark on strategic direction, their ability to bring their influence to bear remains dubious. That being the case, "it is critical that the ultimate strategic leadership of the insurer -- the CEO -- understand the potential enablers IT brings, since they are often the only leader that can get past the tyranny of the ROI model," says Chuck Johnston of Oracle.

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MassMutual Attracts New Agents, Dispels Common Insurance Myths Using Web Site
April 15, 2008 @ 15:47 PM | By Nathan Conz

A new MassMutual web site is using videos featuring real insurance professionals to dispel the negative connotations that surround jobs like insurance agent.

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Survey Says Wall Street Likes Insurance IT Spend
April 15, 2008 @ 12:44 PM | By Anthony O'Donnell

Among the survey's surprising findings were P&C and life insurance analysts' bullishness on operational efficiency or "transformational" programs - which at 77 percent ranked only slightly behind share buybacks (83%) and well ahead of product and service innovations (56%) in respondents' identification of important uses of capital.

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Allstate's Savvy Online PR
April 08, 2008 @ 16:38 PM | By Anthony O'Donnell

Allstate has not only made use of the preferred communication channel of anyone likely to care about these matters but has done so while releasing a staggering amount of internal documentation. That will make a positive impression on those who will dig no further, as it makes the material available for those who will dig and sets a precedent for greater corporate transparency at a time the public is clamoring for it.

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Projecting the Future of Mobile Salesforce Technology
April 01, 2008 @ 14:49 PM | By Nathan Conz

The upcoming releases of several pocket-sized digital projectors could give insurance agents more uses for mobile technology.

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Paulson's Blueprint Rekindles OFC Debate
April 01, 2008 @ 14:22 PM | By Anthony O'Donnell

Like a mountain peak that seems to recede as you approach it, the prospect of the establishment of an optional federal charter (OFC) to replace a strictly state-based regulatory system for insurance remains in some indefinite future, despite our continued conversation about it. This is not to say that the OFC will never get here, only that we're still some way off from predicting its arrival.

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