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Honor Roll: This Week's Top Insurance Blogs (Nov. 15-21)
November 20, 2009 @ 09:57 AM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (November 15-21, 2009):

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Government Report: NY Fed Could Have Done More in AIG Negotiations
November 17, 2009 @ 11:50 AM | By Nathan Conz

Apparently, the New York Fed could have done more last year when it was negotiating with AIG trading partners. At least that's what Troubled Asset Relief Program special inspector general Neil M. Barofsky suggests in a government report officially released today.

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Mere Efficiency Insufficient for Securing Positive Return-on-Assets
November 16, 2009 @ 13:36 PM | By Anthony O'Donnell

The argument about the limits of mere efficiency appear to be supported by Deloitte's report that despite major improvements in labor productivity over the last four decades, many US industries - including insurance - have experienced alarming decreases in their return-on-assets.

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Honor Roll: This Week's Top Insurance Blogs (Nov. 8-14)
November 13, 2009 @ 11:29 AM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (November 8-14, 2009):

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Accenture/Guidewire Battle Rekindles
November 12, 2009 @ 13:08 PM | By Anthony O'Donnell

The latest salvos in the Accenture/Guidewire legal battle have been fired, with Accenture filing a new suit on Nov. 10 in the Delaware District Court adding to the exiting case before Judge Sue L. Robinson. Guidewire fired back the next day with a press statement alleging, in essence, that Accenture was engaging in what observers of the software industry and others have sometimes termed "competition by litigation." Accenture has now reacted to Guidewire's statement.

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Esurance: The Differences Between E-Commerce Companies and Insurance Companies
November 12, 2009 @ 12:56 PM | By Nathan Conz

The night before Esurance CIO Phil Swift teamed with his colleague, director of systems engineering Deepak Srinivasan, to deliver the opening presentation of the 2009 Insurance & Technology Executive Summit, he told me that one of his big picture goals was to get Esurance to operate and think of itself more as an e-commerce company and less as a traditional insurance company.

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Executive Summit Report: Controlling Your Destiny During Organizational Change
November 11, 2009 @ 13:24 PM | By Kathy Burger

Among all the advice I've heard about how to undertake a successful merger, one of the most unusual recommendations comes from Russ Bostick, EVP, Technology & Operations, Conseco Services LLC.

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AIG's Benmosche Threatens to Quit
November 11, 2009 @ 12:46 PM | By Anthony O'Donnell

Let's say your brother-in-law nearly drove his business into the ground. You step in as an investor for the sake of the family, pouring in a significant portion of your own money into the enterprise. To punish your B-in-L for being such a good-for-nothing, you proceed cut the salaries of all the company's sales reps, even though they can command a better salary at competitors. No one in his right mind would do this, including the decision-makers of the federal government. But then they're not investing their own money in AIG.

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J.D. Power: Insurers' Service Can Trump Price
November 09, 2009 @ 12:28 PM | By Anthony O'Donnell

Happy customers are more likely to stick around, and when insurers take trouble to communicate their value proposition, those customers are more likely to stay customers even when premium prices are raised.

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Best Practices: Replacing Legacy Policy Production Systems
November 06, 2009 @ 16:30 PM | By Christine Hintze

The recent announcements regarding some of the older policy production systems being discontinued has flooded the market with conflicting messages concerning next steps and which document solution is best. Whether your current policy production solution is outdated, inefficient or sun-setting, there are a number of factors to consider before replacing it.

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Celent Research Finds Carriers Optimistic
November 06, 2009 @ 13:15 PM | By Anthony O'Donnell

Celent surveyed several hundred respondents across different insurance sectors during the first, second and third quarters of 2009. When asked to assess their company's outlook from present to third quarter to a year from responding, respondents consistently reported a stable outlook growing rosier with time. While enthusiasm for the future moderated somewhat by the third quarter survey, optimism remained intact.

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Honor Roll: This Week's Top Insurance Blogs (Nov. 1-7)
November 05, 2009 @ 17:42 PM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (November 1-7, 2009):

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Customer Service and the Economic Crisis: What Changed?
November 05, 2009 @ 12:33 PM | By Nathan Conz

During his presentation at the 2009 Insurance & Technology Executive Summit, AXA Equitable EVP and CIO Kevin Murray discussed the major impacts of the economic crisis on his organization.

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