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IT Operating Models That Meet Today's Challenges
January 29, 2010 @ 15:42 PM | By Christine Hintze

New IT operating model capabilities are enabling insurers to take on "sacred cow" topics that have plagued the industry. As insurers adopt these capabilities, IT professionals are enjoying greater influence and are making a greater business impact. IT does matter and these operating models are making a difference.

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How Multi-line Insurance Companies Can Improve the Customer Experience
January 29, 2010 @ 15:38 PM | By Christine Hintze

Capabilities within multiline companies are not owned by one organizational team, but may be spread across product lines. For example, the auto division may have its own payment capability, and the life division its own. To make matters worse, the "sales process" described above may also be different for the product lines. The result of process, capability and business silos, shows up as lousy customer experience.

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Honor Roll: This Week's Top Insurance Blogs (Jan. 24-30)
January 29, 2010 @ 00:27 AM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (January 24-30, 2010):

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Apple Unleashes Worlds Greatest Technology Innovation of All-Time, We Assume
January 27, 2010 @ 13:27 PM | By Nathan Conz

After weeks of wild speculation around its new tablet e-reader thingy, Apple officially unveiled its latest (potentially game-changing) product today, during a 1 pm press conference.

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Jackson National Life in Aggressive Hiring Mode
January 26, 2010 @ 11:50 AM | By Anthony O'Donnell

While other life insurance companies were tanking and laying people off, Jackson was holding course and hiring. In fact, hiring will be a high priority for Jackson's IT and operations organizations in the coming year.

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Honor Roll: This Week's Top Insurance Blogs (Jan. 17-23)
January 22, 2010 @ 12:55 PM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (January 17-23, 2010):

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Significant Aftershock Hits Haiti
January 20, 2010 @ 13:26 PM | By Anthony O'Donnell

Little news has emerged of further damage, but as reporter Robert Dougherty darkly noted in a spirit of concern for Haitians' plight, the event "can't be as bas as last week's quake, since there's much less to destroy now."

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Technology Can Help Life Insurers Go Where the Customers Are
January 19, 2010 @ 15:41 PM | By Christine Hintze

The retail industry has developed very sophisticated and precise models to evaluate where storefronts should be placed. Winning carriers will need to develop similar virtual market coverage models, leveraging analytics to determine exactly where to place sales capacity.

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CIO Turnover: It's Business, Not Personal
January 19, 2010 @ 14:38 PM | By Kathy Burger

"It's not personal, it's strictly business." This phrase, and numerous variations on it, is not only among the three Godfather films' many additions to our culture -- it also is a guiding principle in the business world.

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Report: MetLife Close to Acquiring AIG Life Insurance Unit
January 19, 2010 @ 13:23 PM | By Nathan Conz

The Wall Street Journal is reporting that MetLife is in the final stages of negotiations to acquire AIG's American Life Insurance Company, commonly known as Alico.

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On Data Mapping and Rumsfeldian Thinking
January 19, 2010 @ 12:40 PM | By Nathan Conz

A, um, wise man once said, "There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we now know we don't know. But there are also unknown unknowns. These are things we do not know we don't know."

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Microsoft: Hackers Used IE Vulnerability in Google Hack
January 15, 2010 @ 14:03 PM | By Nathan Conz

More details are beginning to emerge as the technology community further investigates hacks that originated in China that targeted Google and other corporations. Yesterday afternoon, Microsoft announced that a vulnerability in Internet Explorer was exploited as part of the hacks.

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Honor Roll: This Week's Top Insurance Blogs (Jan. 10-16)
January 15, 2010 @ 12:45 PM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (January 10-16, 2010):

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White House Gains Agreement on Taxing High-End Health Benefits
January 14, 2010 @ 14:46 PM | By Kathy Burger

The U.S. moved a small step closer to some form of healthcare reform today as The White House reached a tentative agreement with union leaders to tax high-cost insurance plans.

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Lloyd's North America President Hank Watkins on the Proposed New York Insurance Exchange
January 14, 2010 @ 13:09 PM | By Nathan Conz

In the coming weeks, I&T will be going more in depth in our reporting of the possible technology implications of New York Governor David A. Patterson's announcement regarding a planned New York Insurance Exchange modeled after Lloyd's of London. (If anyone knows of a particularly good analyst or consultant source for such an article, please let me know.)

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After Hack, Google Reconsiders China Strategy
January 13, 2010 @ 13:15 PM | By Nathan Conz

Google is rethinking its involvement in the Chinese market, after uncovering a serious hacking attempt against the company and many others that originated in China.

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IBM to Reorganize Software Group
January 13, 2010 @ 12:39 PM | By Nathan Conz

Our colleagues over at InformationWeek ran an exclusive story yesterday afternoon, reporting that Armonk, N.Y.-based IBM intends to reorganize its software group.

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5 Issues Undermining Your Multi-Channel Marketing Efforts
January 13, 2010 @ 11:09 AM | By Christine Hintze

Successful multi-channel marketing investments depend on a clear, consistent understanding among all stakeholders about sales and service. That's where information comes in. In many cases, the CIO is in the best position to collect information about customer behavior and to use the analytical tools necessary to analyze data across all channels.

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Leading Through the Morass of Multi-Channel Marketing
January 12, 2010 @ 12:01 PM | By Christine Hintze

The CIO who can help lead the company out of the multi-channel morass will be a hero. And the company that succeeds will be using information in ways that are more valuable than the sum of their parts in attracting and retaining customers. In the next issue, we'll outline how successful insurers are overcoming five key issues that threaten multi-channel marketing efforts.

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Honor Roll: This Week's Top Insurance Blogs (Jan. 3-9)
January 08, 2010 @ 12:09 PM | By Nathan Conz

Our favorite insurance technology-related blog posts from around the Web (January 3-9, 2010):

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New York Looks to Create Its Own Lloyd's of London
January 07, 2010 @ 13:03 PM | By Nathan Conz

Using Lloyd's of London as an example, New York Governor David A. Patterson has announced that the state plans to create an international insurance exchange that would specialize in the coverage of complicated risks that many traditional U.S. carriers may shy away from. Governor Patterson made the announcement as part of his 2010 State of the State address.

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Leveraging BPM in a Business Transformation Framework
January 06, 2010 @ 09:47 AM | By Christine Hintze

By Neal Lohmann, Director of Business Transformation Solutions, Metastorm, Inc. As the financial services industry begins its slow recovery, what role will "business transformation practices" play in helping companies streamline operational costs and improve balance sheets? Business transformation practices are comprised of management methodologies used to identify, design and deploy business change in order to improve or maintain market position. Over the past year, management teams have scrambled to resurrect favorite approaches and reuse them or have looked externally to emerging management techniques to help solve some of today's biggest business issues. As part of this scramble to remain viable and competitive, Business Process Management (BPM) and Business Process Management Systems/Suites (BPMS) have re-emerged and are proving to be a good foundation for transforming business operations.

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