Blog


ACORD LOMA 2010: The Year of Facebook
May 27, 2010 @ 13:15 PM | By Anthony O'Donnell

The Facebook buzz is the latest and most alarming signal that consumer behavior is accelerating beyond the insurance industry's ability to keep pace with it.

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Matching the UI to the User: A Conversation With StoneRiver's Rodney Griffin
May 26, 2010 @ 11:46 AM | By Anthony O'Donnell

Insurers developing sites for either internal or external use need to bear in mind basic aesthetic and ergonomic factors, but they should take another step: UIs need to be crafted not only to meet the task at hand but also the type of user.

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Talking Claims Transformation With Ernst & Young's David Connolly
May 25, 2010 @ 12:55 PM | By Anthony O'Donnell

"Even a 5 percent reduction in leakage is enough to justify the replacement costs for software and services," comments David Connolly, Ernst & Young.

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Allstate CIO Details Cloud Computing Strategy
May 12, 2010 @ 12:54 PM | By Anthony O'Donnell

"For a company like Allstate with a data and customer-centric focus, being able to ensure performance, operability and integration are of utmost importance," says Allstate CIO Cathy Brune. "The business case isn't always there either - it's not always less expensive or better."

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Predictive Analytics Drives Profitability Gap In Commercial Insurance
May 11, 2010 @ 12:20 PM | By Christine Hintze

When predictive analytics is used as a "good offense" in gaining market share and in identifying the most profitable business, competitors will be left scurrying to adopt predictive analytics as a "good defense" just to remain competitive.

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Facebook FTC Complaint: Insurers Should Distance Themselves From Exploitative Practices
May 10, 2010 @ 13:02 PM | By Anthony O'Donnell

Prominent insurance users of the platform have adopted the best practice of not using Facebook or other social media sites to directly advertise products or transact business. To emphasize that more respectful distance from direct commercial conversations, they may want to explicitly state their disapproval of Facebook's exploitation of user information, if the allegations are demonstrated to be true.

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New Tech Increasingly Extends the Life of Legacy Policy Admin Systems
May 07, 2010 @ 13:26 PM | By Anthony O'Donnell

Newer technologies have provided increasingly effective means to extend the life of existing systems. For example, MajescoMastek has utilized service-oriented architecture (SOA) to build its service bridge offering, which unifies data from policy admin systems to branch office systems, new business systems and practically any other systems.

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Profit With A Purpose: Microinsurance Fund Logs Record Investments
May 06, 2010 @ 14:00 PM | By Anthony O'Donnell

If microinsurance is indeed a viable business, then we should look forward to companies like J.P.Morgan touting its profitability rather than emphasizing its social value. Charity may or may not be effective, but a business proposition that truly benefits both parties to the deal will ensure that capital will continue to flow to places where it can do great good.

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How Process Automation Can Drive Customer Retention
May 02, 2010 @ 13:26 PM | By Christine Hintze

What if it takes, on average, five steps to process a customer interaction and on average there are 2,000 interactions per day? This means there are 10,000 opportunities for an error with customers! Errors contribute to customer disloyalty, which in turn leads to lost revenue. This is where technology interoperability comes into play, and where properly applying technology customized to the organizational needs can help.

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