Blog


Supreme Court Punts on Software Patent Controversy
June 29, 2010 @ 18:11 PM | By Anthony O'Donnell

Observers of the Bilski v. Kappos case had seen it as an opportunity for the Supreme Court to address unresolved issues about what should or should not be covered by a patent.

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Visualizing Data for Value
June 24, 2010 @ 10:28 AM | By Christine Hintze

The real issue is not in the amount or type of data, or even in how it is structured, but it is in the fact that organizations often lack the skills and tools to visually represent the data in a way that makes it immediately relevant and actionable.

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Leveraging Text Mining in Insurance
June 23, 2010 @ 09:55 AM | By Christine Hintze

Recent advances in text mining technologies have made it possible to harvest valuable information buried in unstructured data and leverage it for business results.

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Nathan Golia Joins I&T as Associate Editor
June 14, 2010 @ 14:31 PM | By Kathy Burger

In one more sign that -- fingers crossed -- the insurance and technology industries (and maybe even the media business) are back on a growth track, Nathan Golia has joined the Insurance & Technology editorial team as Associate Editor.

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Risk, Reputation and the World Cup
June 11, 2010 @ 13:02 PM | By Anthony O'Donnell

Americans have taken a lot of abuse over the years for supposedly not being up to competing in the World Cup. Attitudes are slowly changing owing to some impressive performances against great teams, such as Germany. Here's a light-hearted take on the American team from John Oliver of the Daily Show.

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IASA Report: Malcolm Gladwell Asks Engineers and Accountants to Embrace "Mystery"
June 07, 2010 @ 12:52 PM | By Anthony O'Donnell

Malcolm Gladwell's interpretation of the challenges that face decision-makers today, in the insurance industry as in intelligence, medicine, education and other endeavors, is that there is no triumph of either art or science, but that both complement each other in new, non-linear ways of processing increasingly large amounts of information to yield meaningful insights.

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Aetna's Attractive Virtual Online Assistant Reduces Call Center Load
June 03, 2010 @ 11:42 AM | By Anthony O'Donnell

The soundness of Ann's design been validated by adoption by Aetna's members. "We're averaging 2,500 chat sessions daily, and calls to our customer service technical help desk declined 29 percent in the past month as a result," Sherry reports. "She surpassed all expectations in terms of how much people were engaging with her and using the service."

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Guidewire Formalizes SI Partnerships To Foster Implementation Success
June 02, 2010 @ 12:41 PM | By Anthony O'Donnell

Many systems vendors have ongoing relationships with systems integrators and other consulting partners, but Guidewire has introduced a level of formality designed to mitigate project risk and foster success. The PartnerConnect program establishes formal partnerships at the company level and also establishes formal qualifications for individual consultants.

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A Vivid Picture of Destruction in Guatemala
June 01, 2010 @ 12:34 PM | By Anthony O'Donnell

June 1 marks the beginning of the 2010 Hurricane season, both for the Atlantic and central pacific. As if to mark the day, a tropical storm named Agatha slammed into the Central American coast.

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