Blog


Hurricane Earl Threatens to Inflict Insurance Losses on Atlantic Seaboard
August 31, 2010 @ 13:06 PM | By Anthony O'Donnell

The Street's Maria Woehr, formerly of I&T, reports that among insurance carriers Chubb (Warren, N.J.) faces the greatest exposure to loss if Earl strikes the northeast Atlantic coast. Woehr cites AIR Worldwide's Kevin Long as predicting up to $33 billion in losses in a worst-case scenario.

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High Performance Computing For Competitive Decision-Making
August 30, 2010 @ 17:38 PM | By Christine Hintze

Those who effectively utilize the full potential of high performance computing and the advanced analytics that it enables will be able to make the most informed and timely risk-based decisions. And, those that make the most informed and timely decisions. are those that lead their industries.

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Improving Account Integrity in the Insurance Industry
August 30, 2010 @ 11:07 AM | By Christine Hintze

CIOs and CFOs together must make tactical (immediate) and strategic (long-term) progress to optimize reconciliation processes.

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Applications Developed Via the Agile Method Require Tailored Automated Software Testing
August 26, 2010 @ 10:35 AM | By Christine Hintze

How can software recipients and developers test the fast paced, agile software iterations to assure proper functionality and confirm that their business criteria have been satisfied?

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Forewarned Is Forearmed: FSA Fines Zurich Insurance for Customer Data Breach
August 25, 2010 @ 11:39 AM | By Kathy Burger

With all the focus on stress tests, Dodd-Frank, Basel III and other manifestations of financial services regulatory reform, some institutions might have put concerns about privacy and the security of customer information on the back burner.

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Tapping Analytics to Fight Internal Insurance Fraud
August 23, 2010 @ 12:18 PM | By Christine Hintze

The analytical approaches discussed aid the detection of internal fraud. But the key to success of any model lies in understanding the business challenges and adopting the right analytical approach coupled with domain expertise.

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Tablet Competition Good for Insurers
August 20, 2010 @ 11:26 AM | By Nathan Golia

I don't have an iPad, and I don't have the patience to just go to one of New York's always-crowded Apple stores just to mess around with one that often. So, when I see someone using the device, I always find myself craning my neck to see what nifty thing that user is doing.

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Resisting Regulatory Zeal at the NAIC Summer Meeting
August 16, 2010 @ 00:47 AM | By Anthony O'Donnell

One of the potential problems of regulatory enthusiasm is that rules appropriate for some kinds of companies may not be appropriate for some others.

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Healthcare Headlines NAIC Summer Meeting Agenda
August 15, 2010 @ 23:30 PM | By Anthony O'Donnell

"The NAIC's commitment to an open dialogue is a hallmark of our process, and health reform deliberations are no exception," said Jane L. Cline, NAIC President and West Virginia Insurance Commissioner. "With close to 300 open conference calls and public meetings and more than 400 public comments, our inclusive process has allowed many different parties weigh in on this issue."

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What's Going On Over At BP?
August 13, 2010 @ 11:28 AM | By Nathan Golia

I reported last month on the tangled web of regulations and stakeholders in the BP case, and it doesn't seem to be getting any easier for the excoriated oil company to manage the claims against it.

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Parsing Cisco CEO's Comments for State of Tech Investment
August 12, 2010 @ 12:15 PM | By Nathan Golia

The spotlight has been on Cisco today, as it reported an increase of 79% of net income - but its CEO offered a take on the economy, and its potential impact on tech investment, which investors and observers have taken gloomily.

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Things To Keep in Mind When Considering BPO
August 11, 2010 @ 09:59 AM | By Anthony O'Donnell

Carriers should also remain aware of the potential for BPO consolidation and take appropriate contractual and SLA actions so that should their provider become acquired or acquire other BPO resources, there is no to minimal impact to the carrier's operations and/or their customers.

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Building IT's Internal Reputation through Relationship Management
August 09, 2010 @ 12:25 PM | By Christine Hintze

Since Allianz Life's customer experience project began, including numerous employee engagement initiatives launched by the CIO, employee morale has improved from 65 percent to 85 percent, and customer satisfaction scores have improved 61 percent.

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Giving Up or Gearing Up? What Barnes & Noble's Possible Sale Means for Insurers
August 06, 2010 @ 08:48 AM | By Kathy Burger

It's a familiar story -- an established household-name company, having underestimated competitive challenges from upstart competitors, finds it has no financial alternative but to put itself up for sale.

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Breakthrough: The Emergence of Disruptive Claims Technology
August 04, 2010 @ 12:25 PM | By Christine Hintze

Not only can technology drive cost efficiencies and improve the all-important customer satisfaction and retention rates, but it enables smaller carriers to compete on a more level playing field.

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Time to Raise the Bar on Claims Performance
August 03, 2010 @ 08:55 AM | By Christine Hintze

In a low- or no-growth environment in which each customer gained is typically won from another insurer, a high-performing claims processing system providing predictable, efficient and high-quality service provides a key competitive advantage.

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