Blog


Aerial Measuring Helped State Farm Through CAT-Heavy Spring
June 30, 2011 @ 12:28 PM | By Nathan Golia

Making things easier on the back-end allowed the company to pay more attention on the customer service side, CAT team manager Sherry Roche tells I&T.

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Seizing the Claims Advantage
June 30, 2011 @ 07:00 AM | By Anthony O'Donnell

Insurers are deploying maturing workforce management, advanced analytics and flexible core technologies, often in new combinations, to achieve competitive distinction in their claims service and operational effectiveness.

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IT Budget Recovery More About Maintenance Than Breaking New Ground
June 29, 2011 @ 10:33 AM | By Nathan Golia

A recent report showed that the insurance industry was leading other verticals in growing their IT budget year-over-year. However, a look inside the numbers shows that much of that increase is going to current systems.

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Why You Need to Put Generalists Above Specialists for Your Technology Transformation Project
June 29, 2011 @ 10:27 AM | By K. Ram Sundaram- X by 2

Fine-grained specialists are often uniquely qualified to support and maintain the carrier's status quo platforms. Unfortunately, they are also just as uniquely unqualified to manage and execute a major upgrade or change to those platforms.

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Microsoft Moves Into Google's Territory With Office 365
June 28, 2011 @ 12:55 PM | By Nathan Golia

Competition in the cloud e-mail services sector is heating up, and insurance companies are likely to watch it closely.

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P&C Insurers Must Move to a Customer-Centric Operating Model
June 24, 2011 @ 12:44 PM | By Joseph Reifel- A.T. Kearney

To capture the full benefits of a changing environment, insurers must create customer-focused models that shift away from their traditional channel or product focus. It's a daunting task, but A.T. Kearney's Joseph Reifel discusses several simple ways for insurers to succeed.

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Telematics-Powered Auto Insurance Poised to Grow Rapidly
June 23, 2011 @ 11:48 AM | By Anthony O'Donnell

Under the influence of regulation, shifting consumer attitudes and thoughtful product development, usage-based insurance offerings have quietly caught on and now insurers and service providers are betting on growth.

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Get Compliant on Social Media Advertising Content and Campaigns
June 23, 2011 @ 10:54 AM | By Clara Shih and Alexandra Basak Russell- Hearsay Social

Insurance companies can leverage social media for marketing at both the corporate and agent levels. But carriers must take steps to avoid running afoul of regulators in the sensitive channel.

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Insurance Industry Leads Recovery in 2011 IT Spending
June 22, 2011 @ 11:23 AM | By Anthony O'Donnell

Stereotyped as a laggard adopter of technology, the insurance industry is in the vanguard of a recovery in operational and capital IT spending.

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More Claims Processed Incorrectly This Year Than Last, AMA Says
June 21, 2011 @ 11:41 AM | By Nathan Golia

In its 2011 National Health Insurer Report Card, the association finds a 2% increase in claims processing inaccuracy. Is this a symptom of an illness IT can cure?

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Facing the Challenges of the New ICANN gTLD Program - I&T Talks with New York Life's Ken Hittel
June 20, 2011 @ 11:38 AM | By Anthony O'Donnell

This could be the greatest change in e-business since the internet was created, but that's not necessarily a good thing, as New York Life's Ken Hittel observes in an exchange with Insurance & Technology.

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Hockey Riot A Sad Stop on Wild 2011 CAT Ride
June 17, 2011 @ 11:59 AM | By Nathan Golia

As if earthquakes, tornadoes, floods and fire weren't enough, insurers are now weighing serious damage to a prominent city's core.

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Why Claims Must Try Harder – Making the Case to Replace Legacy Claims Systems
June 16, 2011 @ 11:28 AM | By Bill Garvey- Eastern Shore Consulting

Claims executives must leverage new technology for initiatives that transform the claims department and deliver clear financial results.

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Are Health Insurers Prepared for Healthcare Reform?
June 13, 2011 @ 12:48 PM | By Don Canning- SunGard iWorks

Insurers who understand the promise of healthcare IT systems can turn reform mandates into competitive advantage.

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Natural Disasters Build CAT Losses in Advance of Atlantic Hurricane Peak
June 10, 2011 @ 13:13 PM | By Anthony O'Donnell

Fires, floods and volcanic eruptions add to an already extraordinary year of catastrophes, even before the Atlantic Hurricane Season warms up. Will St. Louis be chest-high in water?

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The Quick Quoting Conundrum - Where Do We Go From Here?
June 09, 2011 @ 11:59 AM | By Lindsay Fassett- Oracle Insurance

Three core strategies can help insurers to capitalize on the service and operational advantages of rapid quotes while ensuring that they can "get it right" the first time.

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The Case for Automated Reporting: Increasing Data Visibility while Controlling Costs
June 08, 2011 @ 11:10 AM | By Denise Zeman- HDMS

Amid the numerous issues affecting the healthcare industry, one of the simplest and most powerful ways to add value, control costs and improve efficiency within a health payer organization is through data report automation.

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How the Tech-Savvy Consumer Is Driving the Insurance Industry Toward Emerging Technology
June 02, 2011 @ 11:59 AM | By Michael DeMott- Dell Services

How the tech-savvy consumer is driving the insurance industry toward emerging technology -- and how this could alter the insurance industry as we know it today.

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