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My Top 4 Topics for 2012
December 22, 2011 @ 11:51 AM | By Nathan Golia

Every once in a while, we journalists are lucky enough to cultivate passion for a subject that our audience wants to read about. Following are some items I heard discussed throughout the industry in 2011 that I'm excited to revisit in 2012.

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3 Ways Insurers Will Compete on Data in 2012
December 22, 2011 @ 11:18 AM | By Anthony O'Donnell

Insurance has always been driven by data, and advances in the circulation and analysis of data will start showing their potential to change the industry by leaps and bounds.

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Can Regulation Kick-Start Insurance Innovation?
December 20, 2011 @ 11:41 AM | By Nathan Golia

Usage-based insurance in the UK was thought to be a failed experiment until a ban on gender-based underwriting revived interest. How else can insurers use regulation to spur new technology initiatives?

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5 Steps to a Single Customer View
December 20, 2011 @ 09:11 AM | By Thomas Schutz- Experian QAS North America

While there are many benefits to creating a single customer view, several barriers exist in today’s business environment. Insurers need to employ techniques that improve the ability to merge and remove duplicates.

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Progressive Ponders Portal Password Problem
December 19, 2011 @ 10:33 AM | By Nathan Golia

As the debate whether agent portals or agency management systems are the most convenient way for agents to write business rages, Progressive's Jim DeVito discusses how he's working on a related issue: the alphabet soup of portal passwords.

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Drawing the Line Between Fraud and Abuse in PIP Claims
December 16, 2011 @ 19:27 PM | By James Ruototo- SAS

Many organizations who focus exclusively on hard fraud may be hampering their proactive detection capabilities.

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4 Reasons 2011 Was a Unique Year for Catastrophe Events
December 16, 2011 @ 12:32 PM | By Nathan Golia

CoreLogic research provides context to the raw numbers. A company executive tells Insurance & Technology what it means for carriers.

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Earthquake Perspective on the Anniversary of the New Madrid Quakes
December 16, 2011 @ 10:56 AM | By Anthony O'Donnell

Bearing in mind RMS's estimates of the potential damage caused by a 6.0 quake at the New Madrid zone, it's chilling to think what a much bigger quake would mean.

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Do Agents Really Prefer Portals?
December 15, 2011 @ 12:25 PM | By Nathan Golia

Novarica research we blogged yesterday indicates that agents prefer using carrier portals to their own agency management systems. But we received dissenting opinions immediately.

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Agents Prefer Carrier Portals to Their Own Agency Management Systems Says Novarica
December 14, 2011 @ 12:35 PM | By Anthony O'Donnell

Agency staff preference varies according to role, but producers value ease-of-use above all.

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Gain Big Savings from Big Vendors
December 13, 2011 @ 14:36 PM | By Jeff Muscarella- NPI

As insurers undertake much-needed modernization efforts, they must optimize investments in their largest vendors to avoid the pitfalls of overspending.

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Insurers Have an Opportunity to Differentiate Through Greater Transparency
December 13, 2011 @ 12:36 PM | By Anthony O'Donnell

Individual carriers can benefit by better explaining their comparative advantage, and the whole industry will gain from better explanation of how insurance works.

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Accenture's Insurance Technology Trends for 2012, Part II
December 12, 2011 @ 11:55 AM | By John Del Santo- Accenture

John Del Santo, managing director of Accenture's global insurance practice discusses four technology trends for 2012: "reflexive" IT security, a risk-based approach to data privacy, social media platforms to drive customer interaction, and a focus on user experience.

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The Hartford Enters Usage-Based Insurance Fray
December 10, 2011 @ 17:43 PM | By Nathan Golia

TrueLane will roll out at the beginning of 2012, the company announced in a presentation to investors.

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Mythbusters Cannonball Accident: Insurance Risk Mitigation Failure?
December 09, 2011 @ 11:27 AM | By Anthony O'Donnell

Mythbusters sent a 30-pound cannonball into a residential neighborhood, destroying property but, happily, not killing anybody.

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Site Maintenance at 11 AM Thursday? You've Gotta be Kidding
December 08, 2011 @ 13:50 PM | By Nathan Golia

My attempts to log into an insurer's website were rebuffed — and the site isn't even that well designed anyway.

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Accenture's Insurance Technology Trends for 2012, Part I
December 08, 2011 @ 11:15 AM | By John Del Santo- Accenture

John Del Santo, managing director of Accenture's global insurance practice discusses four of eight technology trends for 2012: data as a platform, analytics for insight and efficiency, cloud computing for adding value, and service-centric rather than server-centric architecture.

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The Real ROI in Customer Experience
December 07, 2011 @ 01:48 AM | By Nathan Golia

Research shows insurance customers willing to pay more to stay with a company they like.

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Not Everyone is Happy with Hardening P&C Market
December 02, 2011 @ 11:43 AM | By Nathan Golia

Higher premiums are needed after a big year for losses, but consumers are going to push back.

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What Do ACOs Have to Do With Tech, Anyway?
December 02, 2011 @ 11:05 AM | By Nathan Golia

Insurers' data will be central to developing the ideal accountable care organization as outlined by the healthcare reform bill.

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Humana's Next Gamification Platform: Xbox Kinect
December 01, 2011 @ 13:37 PM | By Nathan Golia

The health insurer has never been shy about leveraging new technologies for gamification, and finds synergy with Microsoft's active platform.

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