Blog


Which Auto Insurer Has The Best Mobile Site?
January 31, 2012 @ 10:45 AM | By Nathan Golia

User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.

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Impeccable Service Delivery Is The Strategic Differentiator
January 30, 2012 @ 11:59 AM | By James M. Kerr- Best Practices Enterprise Group

Carriers can no longer tolerate any behavior that is inconsistent with the delivery of world-class customer service. If you don’t put the customer’s needs ahead of your own, you simply don’t last.

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USAA's Bank Reaches Top of Customer Experience List
January 27, 2012 @ 12:20 PM | By Nathan Golia

Its insurance operations also placed in the top 10.

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6 Predictions For Business Intelligence In 2012
January 20, 2012 @ 10:08 AM | By Cindi Howson- BI Scorecard

A look at in-memory analysis, visual discovery, big data, mobile BI, cloud and social BI achievements in 2011 and forecasts for the year ahead.

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10 Facts About SOPA, and Why Insurance CIOs Should Care
January 19, 2012 @ 13:33 PM | By Nathan Golia

Technologists at insurance companies deal with dueling regulatory frameworks: financial and technological. But as yesterday's events show, there's much more action around the latter.

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The Insurance Industry's New Normal: Driver of Change or Complacency?
January 19, 2012 @ 12:16 PM | By Kathy Burger

Deloitte's 2012 Global Insurance Outlook says technology must be at the center of any insurer's strategies for coping with the current market conditions. But have we heard this before?

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5 Digital Marketing Imperatives for Life Insurers
January 18, 2012 @ 12:34 PM | By Nathan Golia

There's plenty of opportunity out there for life insurers to grow their books of business, if they can reach the right prospects, according to Rose Cahill, insurance VP for marketing services company Acxiom. She shared with I&T her top tips for carriers to embrace digital marketing capabilities and get more people signed up.

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Life Insurers Take Steps to Climb Satisfaction Rankings
January 13, 2012 @ 13:28 PM | By Nathan Golia

The two companies with the lowest customer satisfaction rankings in a poll by Insure.com have both taken steps to shore up their reputation.

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As Insurance Industry Leaders Embrace Data, Should CIOs Worry?
January 12, 2012 @ 12:47 PM | By Kathy Burger

As insurance business executive recognize the value in being able to access and analyze risk and customer data, the pressure is on IT organizations to deliver -- but that's not necessarily a bad thing.

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How Insurance CIOs Are Creating Value: A Dialogue
January 12, 2012 @ 12:36 PM | By Anthony O'Donnell

A new study from Novarica finds that carriers are doing more new development than ever, as compared to spending on maintenance, but that insurers are challenged to make innovation a matter of routine than special appointment.

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Telematics Status Check: Opportunities Abound for Early Adopters
January 10, 2012 @ 17:36 PM | By By Stuart Rose- SAS

Emerging benefits from launching telematics programs include protecting existing book of business from competitors, growing revenue through new markets, and improving claims processing.

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Prudential Plucks Paper from Policy Process
January 10, 2012 @ 10:44 AM | By Nathan Golia

The company's EPreview initiative, which allowed underwriters to review policies in PDF form rather than printing them out, won it an award from I&T sister publication InformationWeek.

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Two Insurance IT Predictions from Gartner: Are We Closer Than They Think?
January 09, 2012 @ 11:57 AM | By Nathan Golia

Gartner predicts a social network will become a distribution channel and that health paying and providing will merge by 2014. But the groundwork is well-laid for both.

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Greater Healthcare Payer Efficiency Through Process Intelligence and Workforce Analytics
January 09, 2012 @ 11:00 AM | By Edward M. L. Peters- OpenConnect Systems

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X by 2's Top IT Challenges for Insurers in 2012
January 06, 2012 @ 13:18 PM | By Qasim Hussain- Yasir Hussain and Frank Petersmark- X by 2

Partners from the Farmington Hills, Mich.-based consultancy identify nine challenges that will have the widest impact on insurers' core business and technology initiatives during the coming year.

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CURE Insurance COO Eric Poe Dishes on Text-to-Pay
January 05, 2012 @ 11:19 AM | By Nathan Golia

The New Jersey-based auto insurer wanted to make payments more convenient for its customers that wanted it without increasing costs for all of them, its COO tells Insurance & Technology.

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Getting the Most Out of Your Health Data through Training
January 04, 2012 @ 10:32 AM | By Anthony O'Donnell , Debbie Baxter- HDMS

Learning how to maximize your health data tool's capabilities provides users with better access to and deployment of an organization's health information in order to make better decisions.

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BlueWave President on Insurer's Claims Wants
January 03, 2012 @ 12:22 PM | By Nathan Golia

Alyssa Hostelley discussed with I&T items on BlueWave customers' wish lists before her company was acquired by Cover-All at the end of the year.

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