Blog


Why Did Health Insurers Get a Head Start in Emulating Retail?
April 27, 2012 @ 10:38 AM | By Nathan Golia

Blue Cross and Blue Shield of Florida opened retail stores three years ago, and several other health carriers told I&T about their admiration for the retail channel. What's driving this innovation in that line of business?

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Transamerica Exec Says Options Abound for Securing Mobile Apps
April 26, 2012 @ 12:03 PM | By Nathan Golia

Michael Babikian, EVP and CMO of Transamerica Brokerage, the distribution arm of the life insurance carrier, says that there are ways to ensure producers' personal devices are secure.

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What Gets in the Way of Life Insurance Sales?
April 25, 2012 @ 12:47 PM | By Nathan Golia

Research indicates that consumers are scared off by cost concerns. What can the industry do to fight that?

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Social Media Success: South African Insurer Santam's Viral "Touché" Advertisement
April 25, 2012 @ 11:02 AM | By Anthony O'Donnell

Fast food restaurant Nandos, known for its cheeky advertisement parodies, punked Santam's original ad, only to be pwned in a sequel.

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How Involved Will Governments Be In Tracking Down Life Beneficiaries?
April 24, 2012 @ 12:37 PM | By Nathan Golia

The controversy over use of the Social Security "death file" has led to New York opening a website on which people can search for lost or forgotten policies.

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Consumers Don't Fully Trust Health Insurers on Social Media: PwC
April 17, 2012 @ 12:50 PM | By Nathan Golia

However, people are slightly more likely to share positive interactions with insurers than negative ones.

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Canadian Insurers Use Technology to Battle Cross-Border No-Fault Fraud
April 17, 2012 @ 10:50 AM | By James Ruotolo- SAS

Insurers are gaining more control over the auto claims process through standardized formatting and transmission of treatment plans and medical billing, plus fraud-detection technology.

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Of Worms and Monkey Wrenches: The Need to Standardize Policy Admin System Business Rules
April 16, 2012 @ 15:27 PM | By Chris Doggett- Adminovate

Have the business rules that enables the flexibility and configurability of today's policy administration systems become little more than a second kind of code that we have to manage along with the first?

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Dispatches from the Weekend Tornado Outbreak
April 16, 2012 @ 13:01 PM | By Nathan Golia

This weekend's tornadoes wreaked havoc within the traditional Tornado Alley, with Woodward, Okla. taking the brunt of the force.

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More From Prudential's Joe Hayes: What's the Biggest Challenge in Benefits Administration?
April 16, 2012 @ 12:34 PM | By Nathan Golia

Shortly after taking over the top technology post at Prudential Group Insurance, CIO Joe Hayes presided over a study of how employers use technology to deliver benefits. Find out what surprised him the most in that research.

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3 Reasons a PAS Gamble Paid Off For Capitol
April 12, 2012 @ 12:11 PM | By Nathan Golia

Troy Lethem, who runs information systems for the Middleton, Wisc.-based commercial lines carrier, tells Insurance & Technology why its implementation of OneShield Dragon was worth the leap of faith.

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Are P&C Insurers Clamming Up in the Face of Catastrophes?
April 11, 2012 @ 12:52 PM | By Nathan Golia

A report says that companies are dropping homeowners as dangerous weather events become more widespread.

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Hybrid Approach to Digital Media Needed to Reach Insurance Customers
April 10, 2012 @ 10:48 AM | By John Del Santo and Carlos Lugo- Accenture

Traditional carriers, with their large agent networks, are better positioned to provide an experience that combines online research and agent interaction, but doing so requires creation and nurturing of a high-performing digital ecosystem.

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Sloppy Security Practices Behind Recent Healthcare Data Breaches
April 09, 2012 @ 14:24 PM | By Anthony O'Donnell

Inadequate security practices exposed the personal health and other information of over 1 million people collectively through incidents that occurred in Utah, California and Washington, D.C.

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Carrier Versus Agency Portals: Making It Work, Not Making Work
April 09, 2012 @ 13:34 PM | By Robert Tyrie- NexJ Systems

While both agency management systems and carrier portals deliver value, in order to be truly effective, both systems need to be integrated into the workflows of end users in a seamless way that enables increased productivity and visibility across the agency and its clients.

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In Dallas, Mobile Claim Centers Celebrated for Checks
April 06, 2012 @ 11:57 AM | By Nathan Golia

A Dallas-area TV station shows Allstate employees at work with policyholders affected by recent tornadoes.

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Could New Tornado Warnings Save Lives?
April 04, 2012 @ 11:32 AM | By Nathan Golia

"UNSURVIVABLE!" comes the cry in a new tornado warning system spurred by recent intense and deadly outbreaks.

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Assessing the Impact from Dallas Tornadoes
April 04, 2012 @ 11:27 AM | By Nathan Golia

There were scattered injuries, but no reported deaths, after yesterday's outbreak.

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Microinsurance Isn't Just for Emerging Markets
April 02, 2012 @ 18:53 PM | By Marik Brockman- PwC Insurance Advisory Services

The innovations developed to address the constraints of emerging markets have enabled microinsurance schemes that are applicable to low-growth and under-penetrated life, health and property & casualty markets in mature economies.

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Whose Homeowners Claims Experience Rules the Day?
April 02, 2012 @ 13:30 PM | By Nathan Golia

Despite heavy storm losses last year, property claims customer satisfaction increased, according to J.D. Power & Associates, which ranked 19 insurers on satisfaction.

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