Blog


Looking Forward to IASA: Aite Group’s Stephen Applebaum
May 31, 2012 @ 08:58 AM | By Anthony O'Donnell

Hot topics discussed at the conference include business innovation and agile process transformation; the management and analysis of “big data”; a focus on customer-centricity; and evolving mobile and portal solutions for insurance distribution.

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Beryl Previews Hurricane Season by Soaking Southeast
May 29, 2012 @ 12:28 PM | By Nathan Golia

The tropical storm caused mayhem in northern Florida and southern Georgia over the long weekend.

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5 Steps Insurers Can Take to Meet Consumer Demand for e-Payment Capabilities
May 29, 2012 @ 12:14 PM | By Grant Brown- Profluent ePayment Consulting

The maturing of e-payments technology, changing customer demographics and the shift to a customer-centric approach to winning and retaining policyholders are combining to are compel insurers to change the way they interact with customers during the payment process. The author presents five steps toward adopting e-payments capabilities.

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Wells Fargo Expands Check Scanning: Opportunity for Agents?
May 25, 2012 @ 11:26 AM | By Nathan Golia

The bank has announced support for Panini scanners: Could their brokerage arm embrace them?

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How to Meet Solvency II Requirements and Improve Decision Making Through an ERM Platform
May 23, 2012 @ 12:12 PM | By Glenn Lottering- Oracle Insurance

Insurers that replace their existing legacy technology solutions can not only achieve compliance and cost control goals, but also ultimately be able to make more informed business decisions across a range of functions — including strategy development, product pricing, profitability, reinsurance, and performance management.

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Next-Gen Mobile Strategies Become Table Stakes Quickly
May 22, 2012 @ 12:11 PM | By Nathan Golia

It only takes a short time for insurers and vendors to ramp up mobile capabilities to match competition.

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How To Build The Right IT Skills
May 18, 2012 @ 15:41 PM | By Jim Ditmore- Informationweek

Every IT pro, no matter how senior, must always be in learning mode, but especially in a lackluster economy.

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How Allstate Shed Stodgy Reputation in Favor of Innovation
May 18, 2012 @ 12:59 PM | By Nathan Golia

Changing the culture of the insurer was a challenge worth taking on, executives said — and social media helped.

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ACORD LOMA Notes: Hyland Emphasizes Strategic Partnership, Mobile
May 18, 2012 @ 01:35 AM | By Anthony O'Donnell

Hyland's Ed McQuiston sees opportunities for success in the background of core system modernization efforts, discusses customer appetite for guidance on mobility.

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How to Implement High-Performance Underwriting With Lower IT Investment Risk
May 17, 2012 @ 09:10 AM | By Akhil Tripathi- Unirisx

Four functional imperatives underlie desktop underwriting solutions that consolidate multiple sources for risk evaluation, liberating underwriters from administrative tasks for higher-value work, and enabling reduced loss ratios and higher profit margins.

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ID Federation Draws Closer to Solving Password Problem
May 16, 2012 @ 08:10 AM | By Nathan Golia

Insurers and vendors join forces in nonprofit to identify login standards for independent agents.

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Celent Analyst Shares 4 Key Insurance Technology Insights for the Future
May 14, 2012 @ 23:08 PM | By Anthony O'Donnell

Juan Mazzini, Celent's new senior analyst, shares some of the research and advisory firm's high-level insights into the changing terms of technology-driven competition in the insurance industry.

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Claims Recovery Optimization: Turning a Cost Center into a Money Generator
May 14, 2012 @ 09:47 AM | By Stuart Rose- SAS

Insurance companies are turning to analytics to improve their loss ratio by optimizing the claims recovery process through data mining and text mining techniques.

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Santam Says Saved Big on Fraud With IBM Partnership
May 11, 2012 @ 13:43 PM | By Nathan Golia

The South African insurer reports $2.4 million in savings on fraudulent claims in the first four months of using IBM analytics.

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L&A Insurers Want Not Just Speed but Agility
May 07, 2012 @ 12:21 PM | By Anthony O'Donnell

A quick roundup of industry expert views on life & annuity carriers' system investment business drivers and functional desiderata for core system modernization.

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Facebook Users Expose Too Much to Insurers: Consumer Reports
May 04, 2012 @ 12:25 PM | By Nathan Golia

The organization says that insurers could "use against" policyholders the fact that they "like" a page about "health conditions or treatments." But is that all insurers get out of social?

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Speed to Market Becoming Critical Issue for Life Insurers
May 04, 2012 @ 11:40 AM | By Daniele Presutti and Mitchel Ludwig- Accenture

Industrialized development and delivery platforms are a key to achieving high performance in a business environment characterized by intensified cost pressures, continued market uncertainty and increased regulatory scrutiny.

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Where Do Insurers Stand on Mobile Security Today?
May 03, 2012 @ 13:00 PM | By Anthony O'Donnell

Measures such as wiping only enterprise data from the phone of a terminated employee, limiting access and installing virus protection are only the start of what insurers must do to address the vulnerabilities of the emerging mobile channel.

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Horizon BCBS Finds Personal Touch as Important as Technology
May 03, 2012 @ 11:48 AM | By Nathan Golia

New Jersey's largest health insurer is opening a retail store that, among other things, aims to increase customers' comfort with self-service tools.

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