Blog


Navigating the "New Normal"
June 29, 2012 @ 11:35 AM | By Rachel Alt-Simmons- SAS

In a business environment of changing customer and regulatory demands and challenging economic realities, insurers need to respond, and we have to respond profitably, quickly and flexibly to change with more customer-centric business models.

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Now What? Figuring Out the Impact of the Supreme Court's Surprising Ruling on the Affordable Care Act
June 28, 2012 @ 13:13 PM | By Kathy Burger

For health insurers, the potential implications or the High Court's ruling upholding most of the ACA could affect everything from premium rates to fraud detection efforts to stock performance.

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Regulatory Certainty Should Facilitate Health Insurance Innovation
June 28, 2012 @ 13:02 PM | By Nathan Golia

Now that the Affordable Care Act has survived the Supreme Court, insurers can focus on their compliance efforts without nagging doubts.

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Health Insurance Mandate Constitutional — Early Reactions
June 28, 2012 @ 11:42 AM | By Anthony O'Donnell

The Court held that the mandate within the Affordable Care Act to purchase health insurance is constitutional as long as states would only lose new federal funds if they fail to comply with the new requirements, rather than existing sources of healthcare-related funding.

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Agencyport CEO Identifies Barriers to Best Agent-Carrier Workflow
June 27, 2012 @ 11:56 AM | By Nathan Golia

Both vendors and insurers need to do a better job of innovating in order to provide the best experience to their agents, says Agencyport CEO Steve Hauck.

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Survey: Insurers Expect Most Health Insurance Sold Via Exchanges in 5 Years
June 22, 2012 @ 11:54 AM | By Nathan Golia

And only four percent of respondents say they believe the country is on the right track when it comes to health insurance.

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Is Insurance Always a Low-Touch Industry for Mobile?
June 21, 2012 @ 12:07 PM | By Nathan Golia

Conventional wisdom states that insurers aren't reached as much through the mobile channel as other financial services sectors. But there's one unique aspect of the insurance industry for which that is not the case.

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Usage-Based Insurance Goes Mainstream (Video)
June 19, 2012 @ 10:57 AM | By Nathan Golia

As the market for programs grows, mainstream media have picked up coverage on the concept of telematics-powered usage-based auto insurance.

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Insurers Sail Under "Winds of Change"
June 15, 2012 @ 11:24 AM | By Anthony O'Donnell

Even as technology is driving change in the insurance industry more than ever, today's commerce is characterized by the human concerns of consumers, be they end-customers, customer-facing employees or even mobile app developers.

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Northwestern Mutual CIO: Tech Dominates Conversations With Producers, Customers
June 14, 2012 @ 11:40 AM | By Chris Murphy- InformationWeek

Tim Schaefer, CIO of Northwestern Mutual Life, said in a panel discussion that insurers can no longer hide the technology needed to meet business needs.

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The Claims Data Quality Advantage: 4 Steps to Improved Claims Outcomes
June 14, 2012 @ 10:53 AM | By Michael Chochrek

When claims data is accurate, claims professionals can make more informed decisions, enhance customer service due to shorter cycle times and a more proactive claims process, and ensure that metrics and performance benchmarks will be more precise.

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7 Opinions on Big Data: Defining It, Using It, Storing It and More
June 11, 2012 @ 12:05 PM | By Nathan Golia

At the recent insurance industry trade shows, "big data" was the talk of the floor. Here are some thoughts from the community on challenges and applications of it.

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3 Steps to a Duplicate-Free Database
June 08, 2012 @ 13:28 PM | By Thomas Schutz- Experian QAS North America

Having a database free of duplicate account information provides many business benefits.

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What Android Winds of Change Could Mean For Insurers
June 08, 2012 @ 13:13 PM | By Nathan Golia

The mobile operating system has been gaining market share steadily, but does that mean insurers should start focusing development there?

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Data Discoveries and Analytics Unite to Ignite Innovative Thinking in Financial Services
June 08, 2012 @ 09:45 AM | By Stuart Rose- SAS

The use of statistics, data and analytics to evaluate everything from baseball players to insurance claims to political sentiment was the focus of a recent SAS financial services event.

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Esurance Leads Latest Ranking of Auto Insurers' Websites
June 07, 2012 @ 12:40 PM | By Nathan Golia

The Customer Respect Group is the latest analyst firm to rank auto carriers on their websites' user experience.

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6 Questions to Ensure Workforce Optimization Success
June 07, 2012 @ 09:05 AM | By Anthony O'Donnell

Properly used, workforce optimization is not merely a proven technology but part of transformative strategy to improve an insurer's competitive position.

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Kemper Direct CIO Evaluates 4 Mobile Development Strategies
June 06, 2012 @ 02:25 AM | By Nathan Golia

At the IASA conference in San Diego, Kemper Direct CIO John Elcock laid out the pros and cons of four ways to develop mobile experiences.

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Consider the BPM Route to Systems Modernization
June 06, 2012 @ 01:36 AM | By Evan McDonnell- Appian

BPM can be a springboard to address a multitude of application problems, helping insurance companies modernize and automate core systems quickly, easily and affordably.

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How Can Insurers Leverage Social Networking Data While Respecting Privacy?
June 05, 2012 @ 10:53 AM | By Anthony O'Donnell

Social networking is creating vast amounts of data that are potentially useful for insurance purposes but insurers risk harming their reputation with cyber snooping tactics.

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Verizon's Hughes Buy Shows Opportunity in Telematics
June 01, 2012 @ 12:26 PM | By Nathan Golia

Verizon paid a premium for the company, whose insurance customers include State Farm.

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