Blog


Wellpoint Invests in Consumer Health Kiosks
August 31, 2012 @ 08:00 AM | By Nathan Golia

The insurer is investing in kiosk maker SoloHealth so it can "get closer to the consumer and engage them where they are," according to the manufacturer's president.

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La. Parish President: Isaac "Is Not a Category 1 Storm"
August 29, 2012 @ 11:05 AM | By Nathan Golia

Plaquemines Parish president Billy Nungesser was audibly distraught in discussing the extent of the storm in his jurisdiction southeast of New Orleans.

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550 Pound Bomb Near Munich Re Shows Risk Mitigation FAIL
August 29, 2012 @ 10:07 AM | By Anthony O'Donnell

Bomb control experts pad unexploded WWII bomb with hay bales to absorb shock of explosion, failing to foresee consequences upon controlled detonation.

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We’re All Risk Managers Now: Anticipating Hurricane Isaac
August 28, 2012 @ 11:46 AM | By Kathy Burger

Mobile apps, social media and the availability of real-time content give everyone -- from insurance company actuaries to private citizens -- sophisticated capabilities to prepare for natural catastrophes, such as the looming Hurricane Isaac.

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Social Media for the Insurance Industry: Deriving Value from "Worksocial"
August 27, 2012 @ 12:37 PM | By Evan McDonnell- Appian

Worksocial is what you get when you have business processes, events, and a social platform tied deeply together.

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While Floridians Reminisce on Andrew, Battle Over Insurance Rages
August 24, 2012 @ 10:54 AM | By Nathan Golia

Florida residents are looking back on their Hurricane Andrew experiences 20 years after the storm made landfall. Meanwhile, the state's "insurer of last resort" established 10 years after the storm faces financial issues.

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Ginni Rometty, Golf and Technology Strategy
August 21, 2012 @ 11:12 AM | By Kathy Burger

IBM's recently named CEO has been in the headlines, not because of a big deal or technology announcement, but because of golf club Augusta National's now-rescinded no-women-members policy. What's wrong with this picture?

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How to Craft Better Insurance Industry Communications: Hire Writers, Not Lawyers
August 21, 2012 @ 09:50 AM | By Amanda Lannert- The Jellyvision Lab

Focus group confusion leads to three communication insights related to regulatory compliance issues raised by the Affordable Care Act.

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HP Offers That Cloud Thing, The Onion Reports
August 21, 2012 @ 09:29 AM | By Anthony O'Donnell

Additional features offered to consumers include crowdsourcing, app, all the Gs, and available capacity up to one thousand.

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Operationalizing a Fraud Detection Solution: Buy or Build?
August 20, 2012 @ 09:03 AM | By James Ruotolo- SAS

Homegrown solutions allow total control over development, but insurers often discover that the total cost of ownership for a fraud detection solution is lower with a vended solution.

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Is Information Security an Impossible Dream?
August 17, 2012 @ 14:11 PM | By Nathan Golia

When an executive responsible for data security told me he wouldn't bank on his mobile phone, I didn't waver from my habits one bit. Am I part of a problem?

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Lessons for Insurers from Progressive's Social Media Disaster
August 17, 2012 @ 12:08 PM | By Anthony O'Donnell

Progressive's handling of a claim involving the death of a policyholder destroys any vestiges of doubt about the power of social media to harm an insurer's brand.

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What Revived Telematics in the UK?
August 17, 2012 @ 10:45 AM | By Nathan Golia

Aviva recently announced a new initiative that uses consumers' own mobile phones to gather driving data four years after it ditched usage-based insurance due to lack of interest. PwC UK's Jonathan Burdett tells I&T why the time was right to re-enter the business.

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PEMCO Relies on Social for Wildfire Outreach
August 16, 2012 @ 10:23 AM | By Nathan Golia

Marketing communications manager Jon Osterberg tells Insurance & Technology how the P&C insurer calms policyholders' nerves as a wildfire cuts through parts of its home state.

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6 Distribution Forces To Power International Expansion
August 15, 2012 @ 11:30 AM | By Marik Brockman and David Gates- PwC

Insurers should take a more local, less regional view of key elements in external markets, such as per capita income, computer ownership and broadband access, when seeking to identify opportunities.

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Retirement Income Market is the Growth Engine of the Future for Life Insurers
August 13, 2012 @ 10:17 AM | By Brian DeMaster- Accenture

Relying on a single set of back-end operations is not enough — life insurers will need to use different sales channels, different presentations, and dispense different types of advice to reach various segments of the retirement market.

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Can Mobile Devices be Trusted?
August 10, 2012 @ 09:45 AM | By Nathan Golia

Nationwide's chief privacy officer wouldn't bank on a mobile device "to save [his] life." Does he have a point?

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Report: More Than Half of States Have No Health Insurance Exchange Plan
August 08, 2012 @ 10:26 AM | By Nathan Golia

Even though the Supreme Court gave the Affordable Care Act the green light, 29 states still have no plan for one of its central components, an Oklahoma newspaper reports.

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Data Conversion Should Be Treated as a Separate Strategic Initiative
August 06, 2012 @ 14:18 PM | By Steve Forte- OneShield

Given the importance of successful data migration to core system replacements and consolidations, and other major projects, it should be treated as a distinct strategic initiative rather than merely a subordinate task.

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3 Components of a Winning Analytics Strategy
August 03, 2012 @ 13:00 PM | By Anand S. Rao- Scott Busse- and Jamie Yoder- PwC

While insurers typically have viewed information as an enabler for streamlining business processes and increasing operational efficiencies, some of them have started exploiting information as a strategic weapon, and their ability to extract meaningful insights from information is becoming a competitive advantage.

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How GAINSCO Combats Fraud
August 03, 2012 @ 10:00 AM | By Nathan Golia

Fraud is a persistent problem for insurers, but the tools to fight it are gaining sophistication as well.

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