Blog


Looks Like the Models Were Right After All
November 30, 2012 @ 14:00 PM | By Nathan Golia

Data indicates that the area flooded by Superstorm Sandy was well within expected parameters.

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UK Also Grapples with Wisdom of Government Flood Insurance
November 28, 2012 @ 10:12 AM | By Nathan Golia

In the wake of devastating flooding in England and Wales, the UK government is considering what it should do to insure losses.

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Making Your Mainframe Work Smarter, Not Harder
November 27, 2012 @ 19:56 PM | By Steve Biondi- Micro Focus

Rather than rip-and-replace, optimize your mainframe MIPS for key applications and understanding where you can redeploy MIPS-heavy workloads to alternative, more cost-effective platforms without introducing significant risk.

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Video: Humana Embraces Wii U for Next Fitness Game
November 27, 2012 @ 11:08 AM | By Nathan Golia

The newest version of the health insurer's "Your Shape" fitness franchise eschews the Xbox Kinect for the new Nintendo console.

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Registering for a Race Online? Insure Your Fee
November 26, 2012 @ 11:46 AM | By Nathan Golia

Allianz' specialty arm is offering a way for race registrants to insure their fee in case of cancellation -- like the New York Marathon post-Sandy.

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Cost Shifting: A Fresh Look at Soft Fraud
November 25, 2012 @ 20:44 PM | By James Ruotolo- SAS

While safety has increased and frequency of injury has decreased, severity of injuries has increased, suggesting that medical providers are shifting costs from government and private health payers to casualty insurers.

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Video: What Thanksgiving Tradition Frightens Insurers Most?
November 21, 2012 @ 09:01 AM | By Nathan Golia

One method of preparing the traditional Thanksgiving turkey is a leading cause of home fires.

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6 IT Competencies That Health Insurers Must Master Post-Reform
November 19, 2012 @ 11:28 AM | By Michiel Walsteijn- Oracle Health Insurance Solutions

One of payers' biggest challenges is in the way that they go to market as the Affordable Care Act completes rollout. Insurers must implement flexible IT systems that enable unprecedented business agility.

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NTSB Safety Recommendations Bring Lower Auto Premium Closer
November 19, 2012 @ 11:15 AM | By Anthony O'Donnell

Celent's scenario of significantly lessened auto premium gained plausibility with National Transportation Safety Board's call to standardize safety technologies on new vehicles

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Humana Demonstrates Insurance's Leadership Role in Data Management
November 16, 2012 @ 11:52 AM | By Nathan Golia

The health insurer's CIO says that the company has prioritized building a data organization that can improve healthcare on its own.

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How Much Self-Service is Too Much?
November 16, 2012 @ 11:42 AM | By Jennifer Wilson- Interactive Intelligence

The key to any customer service strategy is to listen to what your policyholders say about what they want, and provide them with options for communicating with your organization. Self-service capabilities are a must, but be careful not to force feed your policyholders.

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How Data Quality Bolsters Workforce Optimization
November 16, 2012 @ 11:31 AM | By Thomas Schutz- Experian QAS North America

If only 75% of the information in a given insurer's database is accurate, a sophisticated workforce optimization system may not be able to make the right calculations.

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Skydiving Cats Broadcast Insurer’s Customer Intimacy Strategy
November 16, 2012 @ 11:27 AM | By Anthony O'Donnell

Folksam's invitation for customers to suggest advertisements had amusing results, but the insurer's customer intimacy is also demonstrated by its collaboration with vendor Infor to create a new Customer Interaction Hub.

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Karen Clark & Co. Surveys Sandy's Damage
November 13, 2012 @ 13:56 PM | By Anthony O'Donnell

Key observations from the post-disaster damage survey include wind damage well inland, mature shallow-rooted trees falling and the lack of risk mitigation features, such as engineered storm shutters.

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5 Reasons Why Carriers Must Embrace Cloud Computing
November 12, 2012 @ 15:00 PM | By Dave Shively- MphasiS

Cloud-based solutions are allowing traditional carriers to close the technology gap and get back into the game. Not only do they empower carriers to quickly get on par with their new entrant competitors, they are also able to keep pace as technology evolves, argues Dave Shively of MphasiS.

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Sandy's Aftermath: "Disaster Tourists" Add Insult to Injury
November 12, 2012 @ 12:40 PM | By Anthony O'Donnell

If one wants to see what's happening and one doesn't have an occupational reason to be there — e.g., a reporter, relief worker or claims adjuster — then go there to help. Bring supplies, offer labor, but don't go there just to consume someone else's pain.

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Impact of 2012 Election on Insurance: More of the Same?
November 09, 2012 @ 16:51 PM | By Kathy Burger

Regardless of the implications for the insurance industry of the reelection of Barack Obama as U.S. president, insurers are still facing an increasingly complex and tech-driven competitive environment.

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Cloud Lets Smaller Insurers Future-Proof Their Infrastructure and Leapfrog the Competition
November 08, 2012 @ 12:53 PM | By Anil Annadata- CodeObjects

Cloud-based software delivery methods enable insurers to quickly respond to new windows of opportunity, niche markets, and achieve heightened levels of customer service.

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The Good, Bad and the Ugly at PCI 2012
November 07, 2012 @ 10:55 AM | By Frank Petersmark- X by 2

The PCI conference was an opportunity for IT leaders to compare and collaborate on such things, including success stories and cautionary tales.

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Sandy's Aftermath: Dispatches from Hoboken, New Jersey
November 05, 2012 @ 11:15 AM | By Kathy Burger

Sandy's Aftermath: ispatches from Hoboken, New Jersey; reflections on community, loss, and the possible role of the insurance and banking industries.

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The Waiting Game: Life/Annuity Insurers on the Technology Modernization Sidelines
November 05, 2012 @ 08:17 AM | By Erik Stockwell- MajescoMastek

Given that CIOs are ready to move forward, why is there not a greater sense of urgency among life/annuity carriers to replace legacy policy administration systems, and, what will it take for them to make the move?

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Sandy's Lesson: There's No Substitute for Real Data
November 02, 2012 @ 16:39 PM | By Nathan Golia

All insurers -- not just P&C -- should learn from Hurricane Sandy that you can always better understand the risks to which you are exposed.

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Sandy Illustrates Need for Better Claims Mobility: Aite's Applebaum
November 02, 2012 @ 12:51 PM | By Nathan Golia

Claims technologists reported dissatisfaction with mobile capabilities before Sandy – and the catastrophe will only highlight the need, says Aite Group's Stephen Applebaum.

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Evaluating a Software Vendor's Resume: Part-Time Help or Full-Time Hire?
November 02, 2012 @ 12:16 PM | By Jeffrey Glazer- Insurity

When it comes to searching for the right insurance core system software vendor, should the process be all that different than hiring a high-quality employee?

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