Blog


The Top 3 Areas of Claims Investment
December 21, 2012 @ 09:01 AM | By Michael Costonis- Accenture

Accenture's Michael Costonis concludes a two-part series on claims needs with the areas in which the company finds the most investment coming.

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What Keeps Claims Execs Up at Night
December 20, 2012 @ 08:46 AM | By Michael Costonis- Accenture

In part 1 of a two-part series, Accenture's Michael Costonis discusses what a company survey found were claims executives' pain points.

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Data Security Will be 2013's Story of the Year
December 20, 2012 @ 08:45 AM | By Nathan Golia

Channel and device proliferation, as well as hunger for big data, mean insurers must be more vigilant than ever about securing policyholders' personal information.

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Setting the Stage for Innovation, Part 3: Leverage Next-Gen Technologies
December 19, 2012 @ 09:01 AM | By Deb Smallwood- SMA

In the final part of a series on encouraging insurance IT innovation, SMA's Deb Smallwood talks about how technology can be an enabler of new ideas.

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Setting the Stage for Innovation, Part 2: Create a Collaborative Working Environment
December 18, 2012 @ 09:01 AM | By Deb Smallwood- SMA

In part 2 of a series on encouraging innovation in the insurance business, SMA's Deb Smallwood explores the challenges of bringing great ideas to the fore.

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Setting the Stage for Innovation, Part 1 of 3: Incent an Innovative Culture
December 17, 2012 @ 11:28 AM | By Deb Smallwood- SMA

In part 1 of a three-part series on setting the stage for insurance innovation, SMA's Deb Smallwood discusses how to get IT staff to think differently.

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What Matters in IT: the Power to Change
December 17, 2012 @ 09:17 AM | By Ravi Koka- Polaris Financial Technology

How an emerging architectural approach can turn a ‘commodity’ into a strategic weapon.

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How Insurers Can Prevent Post-Catastrophe Blowback
December 14, 2012 @ 12:01 PM | By Nathan Golia

The insurance industry's reputation is taking a post-Sandy hit as vocal policyholders express their opinions that their claims are undervalued. It's easy to prevent this.

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Distribution Insight – Analyzing Agency Performance and Profitability
December 13, 2012 @ 10:30 AM | By Stuart Rose- SAS

Despite many experts predicting the death of the salesman, the agent/broker channel continues to play a prominent role in the insurance value chain.

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Insurance Carriers' Claims Quality Control Conundrum
December 11, 2012 @ 09:15 AM | By Anthony O'Donnell

Insurers call upon approximately 250,000 vendors nationwide for claim purposes. Those vendors range from nationally known brands to local mom-and-pop businesses who become, effectively, the face of the insurer. How do carriers know whom to trust?

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Windows 8: 3 Items for Insurers to Watch
December 10, 2012 @ 12:32 PM | By Nathan Golia

Windows 8 offers some attractive features that savvy insurers can take advantage of, including telematics, portability and legacy support.

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Curb-Side Lessons for Self-Service
December 09, 2012 @ 16:16 PM | By Anthony O'Donnell

Self-service options can sometimes lead to unintended consequences, and so any attempted improvement should be subject to some testing of how the new efficiency works out within the larger customer experience.

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How Insurers Can Optimize Legacy Systems to Handle Big Data's BI Challenges
December 07, 2012 @ 13:35 PM | By Philippe Torres- InEdge

With the right approach carriers can take advantage of the Big Data trend in their business intelligence and predictive modeling efforts and ride the technology curve to their advantage.

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Mercury Insurance Torches Car to Illustrate and Study Fraud
December 07, 2012 @ 12:56 PM | By Anthony O'Donnell

From personal experience, I've long known that insurance fraud was what might be called a "burning issue" for insurers and society at large, so it is perhaps appropriate that Mercury Insurance should torch a car — and send us a pretty awesome image — to call attention to the problem.

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New Auto Insurer MetroMile Competes on Mileage Data
December 06, 2012 @ 12:24 PM | By Anthony O'Donnell

Today insurance companies are asking themselves how and to what extent they can "do" Big Data. They should notice that MetroMile exec David Friedberg's ventures show that data companies have found that they can do insurance.

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Nationwide Security Breach Raises Priority of IT Security
December 05, 2012 @ 12:14 PM | By Anthony O'Donnell

Nearly a million Nationwide customers' personal information was compromised, but the fact that businesses report that cyber risk is their biggest concern shows that hackers present both threat and opportunity to the industry.

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Eyewitness to Sandy's Ravages in Northern NJ
December 04, 2012 @ 11:35 AM | By Anthony O'Donnell

All over northern New Jersey downed, uprooted trees — and stacks of chain-sawed logs cleared from roads — remain in mute testimony of Superstorm Sandy's power.

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Health Insurance Kiosks Continue Proliferation
December 04, 2012 @ 10:54 AM | By Nathan Golia

Amerihealth NJ is the latest health insurer to create an experience on an electronic kiosk.

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4 Questions Insurers Should Ask about Data-Driven Marketing
December 03, 2012 @ 13:23 PM | By John Lee- Merkle

As we move beyond the classic definition to the challenge of collecting and storing the data, a new problem arises: How do we bring together the disparate data sources and rationalize them to a single individual?

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