Blog | Claims
First Major Tornado Outbreak Levels Homes, Kills 6 in Texas
May 16, 2013 @ 11:38 AM | By Nathan Golia
Insurance loss estimates have yet to be released for storms that hit a community southwest of Fort Worth last night.
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Big Data for Fraud Detection
May 16, 2013 @ 10:44 AM | By James Ruotolo- SAS
Insurers have lots of data, and they are finding new ways to leverage it. High-performance analytics technology is inspiring a whole new set of fraud detection capabilities.
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Would You Insure a Flying Car?
May 14, 2013 @ 09:38 AM | By Nathan Golia
At a time when the auto insurance industry is evaluating the potential impact of autonomous vehicles, there are actually "flying cars" being produced.
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The Hartford CEO: "We've Planned for Higher CATs This Year" (Video)
May 10, 2013 @ 07:00 AM | By Nathan Golia
The Hartford CEO Liam McGee tells Fox Business that the company expects weather to "be more severe this year"
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Further Thoughts on Quindell’s iter8 Bet
May 01, 2013 @ 11:45 AM | By Anthony O'Donnell
The U.K.-based vendor's acquisition of a distribution technology leader gives it a strong foothold, but succeeding in both geographies won't be easy.
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Who's On The Hook for Boston Claims?
April 25, 2013 @ 11:53 AM | By Nathan Golia
Policyholders in the blast zone may not have an easy time recouping their losses via insurance, according to the Wall Street Journal.
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Making Claims Data Actionable for Litigation Management
April 10, 2013 @ 10:33 AM | By Hans Bengard- TyMetrix
Implementing a consolidated litigation management solution helps insurers trim claim expense costs, streamline and automate workflows, and enforce best practices throughout the claims discipline.
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Could Direct Claims Reporting Be Improved?
April 01, 2013 @ 12:46 PM | By Nathan Golia
While J.D. Power & Associates' latest Property Claims Satisfaction Study shows that overall satisfaction remains high, a drop in service interaction satisfaction is attributed to increased direct claims reporting.
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Black Swan Events Give Insurers Occasion to Improve Service and Efficiency
February 26, 2013 @ 10:58 AM | By Mark Foster-Collier and Jonathan Roberts- Wipro
With extraordinary events becoming common, insurers can create cost savings and operational efficiencies and customer service improvements by integrating disaster response with day-to-day operations.
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Tapping the Benefits of Text Mining for Fraud
February 21, 2013 @ 11:14 AM | By James Ruotolo- SAS
Text analytics can bridge the gap between structured and unstructured data, opening up the benefits of text mining for fraud detection.
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Grading Insurers' Sandy Claims Response
January 18, 2013 @ 13:03 PM | By Anthony O'Donnell
The picture of how well or how poorly insurers responded to Hurricane Sandy is complex. While some carriers did outstanding work, others were slow to respond, disappointing the public, agents and brokers. Some carriers' legalistic wrangling about claims has magnified that disappointment.
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Lawsuit Against XL Proves CEO's Admonition Correct
January 18, 2013 @ 10:46 AM | By Nathan Golia
The electric car company Fisker is suing its insurance provider, XL America, over issues the company's CEO recently warned threatened the insurance industry.
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Will Auto Insurance Vanish? There's Actually a Debate
January 17, 2013 @ 11:15 AM | By Nathan Golia
State Farm CEO Edward Rust weighed in on the potential for auto insurance to become irrelevant.
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Rapid Emergence of Driverless Cars Demands Creation of Legal Infrastructure, Stanford Scholar Says
January 03, 2013 @ 11:26 AM | By Anthony O'Donnell
The inherent autonomy of self-driving cars raises issues about driver liability and also data privacy, according to Bryant Walker Smith, a fellow at Stanford’s Center for the Internet and Society.
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The Top 3 Areas of Claims Investment
December 21, 2012 @ 09:01 AM | By Michael Costonis- Accenture
Accenture's Michael Costonis concludes a two-part series on claims needs with the areas in which the company finds the most investment coming.
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What Keeps Claims Execs Up at Night
December 20, 2012 @ 08:46 AM | By Michael Costonis- Accenture
In part 1 of a two-part series, Accenture's Michael Costonis discusses what a company survey found were claims executives' pain points.
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How Insurers Can Prevent Post-Catastrophe Blowback
December 14, 2012 @ 12:01 PM | By Nathan Golia
The insurance industry's reputation is taking a post-Sandy hit as vocal policyholders express their opinions that their claims are undervalued. It's easy to prevent this.
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Insurance Carriers' Claims Quality Control Conundrum
December 11, 2012 @ 09:15 AM | By Anthony O'Donnell
Insurers call upon approximately 250,000 vendors nationwide for claim purposes. Those vendors range from nationally known brands to local mom-and-pop businesses who become, effectively, the face of the insurer. How do carriers know whom to trust?
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Mercury Insurance Torches Car to Illustrate and Study Fraud
December 07, 2012 @ 12:56 PM | By Anthony O'Donnell
From personal experience, I've long known that insurance fraud was what might be called a "burning issue" for insurers and society at large, so it is perhaps appropriate that Mercury Insurance should torch a car — and send us a pretty awesome image — to call attention to the problem.
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New Auto Insurer MetroMile Competes on Mileage Data
December 06, 2012 @ 12:24 PM | By Anthony O'Donnell
Today insurance companies are asking themselves how and to what extent they can "do" Big Data. They should notice that MetroMile exec David Friedberg's ventures show that data companies have found that they can do insurance.
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