Blog | Claims

Claims Recovery Optimization: Turning a Cost Center into a Money Generator
May 14, 2012 @ 09:47 AM | By Stuart Rose, SAS

Insurance companies are turning to analytics to improve their loss ratio by optimizing the claims recovery process through data mining and text mining techniques.

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Santam Says Saved Big on Fraud With IBM Partnership
May 11, 2012 @ 13:43 PM | By Nathan Golia

The South African insurer reports $2.4 million in savings on fraudulent claims in the first four months of using IBM analytics.

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Canadian Insurers Use Technology to Battle Cross-Border No-Fault Fraud
April 17, 2012 @ 10:50 AM | By James Ruotolo, SAS

Insurers are gaining more control over the auto claims process through standardized formatting and transmission of treatment plans and medical billing, plus fraud-detection technology.

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Dispatches from the Weekend Tornado Outbreak
April 16, 2012 @ 13:01 PM | By Nathan Golia

This weekend's tornadoes wreaked havoc within the traditional Tornado Alley, with Woodward, Okla. taking the brunt of the force.

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Are P&C Insurers Clamming Up in the Face of Catastrophes?
April 11, 2012 @ 12:52 PM | By Nathan Golia

A report says that companies are dropping homeowners as dangerous weather events become more widespread.

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In Dallas, Mobile Claim Centers Celebrated for Checks
April 06, 2012 @ 11:57 AM | By Nathan Golia

A Dallas-area TV station shows Allstate employees at work with policyholders affected by recent tornadoes.

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Could New Tornado Warnings Save Lives?
April 04, 2012 @ 11:32 AM | By Nathan Golia

"UNSURVIVABLE!" comes the cry in a new tornado warning system spurred by recent intense and deadly outbreaks.

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Assessing the Impact from Dallas Tornadoes
April 04, 2012 @ 11:27 AM | By Nathan Golia

There were scattered injuries, but no reported deaths, after yesterday's outbreak.

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Whose Homeowners Claims Experience Rules the Day?
April 02, 2012 @ 13:30 PM | By Nathan Golia

Despite heavy storm losses last year, property claims customer satisfaction increased, according to J.D. Power & Associates, which ranked 19 insurers on satisfaction.

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Fraud Fighting Good, Not Bad for Customer Experience says CNA's Claims Head
March 22, 2012 @ 09:15 AM | By Anthony O'Donnell

Analysts and vendors suggest that use of effective anti-fraud tools will at least minimize any potential affect on customer experience.

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Disasters Lead CNA to Buy Hardy Underwriting
March 21, 2012 @ 11:51 AM | By Nathan Golia

Reuters reports that CNA will acquire its British rival after catastrophe losses took a toll on its bottom line.

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Insurers' Mobile Payments Opportunity, Part II: Cost Reduction
March 12, 2012 @ 11:41 AM | By David Schwartz, Obopay

Reduced costs are achieved by moving away from issuing paper checks through adding digital payment capabilities.

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Insurers’ Mobile Payments Opportunity, Part I: Competitive Edge
March 09, 2012 @ 10:18 AM | By David Schwartz, Obopay

The mass adoption of personal mobile devices has given insurers an opportunity to distinguish themselves from their competitors by speeding payment during the claim process.

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4 Ways Big Data is Changing Claims
March 05, 2012 @ 12:50 PM | By Nathan Golia

Pegasystems insurance industry principals see big data and analytics capabilities getting insurers closer to gleaning actionable insights in real time that both maintain a positive claims experience and provide business value.

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A Rough Early Start to Tornado Season
March 01, 2012 @ 09:24 AM | By Nathan Golia

Deadly tornadoes cut through Midwestern and Southern states yesterday still weary from last year's record outbreaks.

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Q&A: A Chief Claims Officer Talks Social Media Risks
March 01, 2012 @ 08:28 AM | By Nathan Golia

Mercury Insurance chief claims officer Joanna Moore says that consumers must get smarter about what they post online.

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Claims Service: How to Win The Next Competitive Battle For Insurance Customers
February 27, 2012 @ 11:54 AM | By Anthony O'Donnell

Insurers are shifting their competitive focus from price to service. Aite Group's Stephen Applebaum recommends nine best practices for customer claim satisfaction.

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BlueWave President on Insurer's Claims Wants
January 03, 2012 @ 12:22 PM | By Nathan Golia

Alyssa Hostelley discussed with I&T items on BlueWave customers' wish lists before her company was acquired by Cover-All at the end of the year.

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3 Ways Insurers Will Compete on Data in 2012
December 22, 2011 @ 11:18 AM | By Anthony O'Donnell

Insurance has always been driven by data, and advances in the circulation and analysis of data will start showing their potential to change the industry by leaps and bounds.

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Drawing the Line Between Fraud and Abuse in PIP Claims
December 16, 2011 @ 19:27 PM | By James Ruototo, SAS

Many organizations who focus exclusively on hard fraud may be hampering their proactive detection capabilities.

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