Blog | Customer Insight/Business Intelligence

Facebook Users Expose Too Much to Insurers: Consumer Reports
May 04, 2012 @ 12:25 PM | By Nathan Golia

The organization says that insurers could "use against" policyholders the fact that they "like" a page about "health conditions or treatments." But is that all insurers get out of social?

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Horizon BCBS Finds Personal Touch as Important as Technology
May 03, 2012 @ 11:48 AM | By Nathan Golia

New Jersey's largest health insurer is opening a retail store that, among other things, aims to increase customers' comfort with self-service tools.

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What Gets in the Way of Life Insurance Sales?
April 25, 2012 @ 12:47 PM | By Nathan Golia

Research indicates that consumers are scared off by cost concerns. What can the industry do to fight that?

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Social Media Success: South African Insurer Santam's Viral "Touché" Advertisement
April 25, 2012 @ 11:02 AM | By Anthony O'Donnell

Fast food restaurant Nandos, known for its cheeky advertisement parodies, punked Santam's original ad, only to be pwned in a sequel.

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Consumers Don't Fully Trust Health Insurers on Social Media: PwC
April 17, 2012 @ 12:50 PM | By Nathan Golia

However, people are slightly more likely to share positive interactions with insurers than negative ones.

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More From Prudential's Joe Hayes: What's the Biggest Challenge in Benefits Administration?
April 16, 2012 @ 12:34 PM | By Nathan Golia

Shortly after taking over the top technology post at Prudential Group Insurance, CIO Joe Hayes presided over a study of how employers use technology to deliver benefits. Find out what surprised him the most in that research.

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Is Your Telematics Program Production-Ready? 3 Critical Questions
March 15, 2012 @ 13:30 PM | By Ash Hassib, LexisNexis

Ultimately, mainstreaming telematics is about addressing data collection and analysis within a broader business and technology strategy.

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New Frontiers in Analytics: What Could Insurers Do with Faster, Better Answers?
March 13, 2012 @ 12:49 PM | By Stuart Rose, SAS

High-performance analytics will power decision-making in areas such as telematics, ratemaking and price optimization, customer intelligence and catastrophe modeling.

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Analytics: The Business Success You Need to Plan For
February 16, 2012 @ 11:28 AM | By Rachel Alt-Simmons, SAS

Understanding how analytics will help insurers reengineer their business processes: once the analytics have been implemented, what next? How can insurers use analytics to change and optimize their business processes?

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Which Auto Insurer Has The Best Mobile Site?
January 31, 2012 @ 10:45 AM | By Nathan Golia

User experience consultants KeyLime Interactive ranked the top mobile apps and websites among car insurers.

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Impeccable Service Delivery Is The Strategic Differentiator
January 30, 2012 @ 11:59 AM | By James M. Kerr, Best Practices Enterprise Group

Carriers can no longer tolerate any behavior that is inconsistent with the delivery of world-class customer service. If you don’t put the customer’s needs ahead of your own, you simply don’t last.

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USAA's Bank Reaches Top of Customer Experience List
January 27, 2012 @ 12:20 PM | By Nathan Golia

Its insurance operations also placed in the top 10.

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6 Predictions For Business Intelligence In 2012
January 20, 2012 @ 10:08 AM | By Cindi Howson, BI Scorecard

A look at in-memory analysis, visual discovery, big data, mobile BI, cloud and social BI achievements in 2011 and forecasts for the year ahead.

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5 Digital Marketing Imperatives for Life Insurers
January 18, 2012 @ 12:34 PM | By Nathan Golia

There's plenty of opportunity out there for life insurers to grow their books of business, if they can reach the right prospects, according to Rose Cahill, insurance VP for marketing services company Acxiom. She shared with I&T her top tips for carriers to embrace digital marketing capabilities and get more people signed up.

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Life Insurers Take Steps to Climb Satisfaction Rankings
January 13, 2012 @ 13:28 PM | By Nathan Golia

The two companies with the lowest customer satisfaction rankings in a poll by Insure.com have both taken steps to shore up their reputation.

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As Insurance Industry Leaders Embrace Data, Should CIOs Worry?
January 12, 2012 @ 12:47 PM | By Katherine Burger

As insurance business executive recognize the value in being able to access and analyze risk and customer data, the pressure is on IT organizations to deliver -- but that's not necessarily a bad thing.

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Telematics Status Check: Opportunities Abound for Early Adopters
January 10, 2012 @ 17:36 PM | By By Stuart Rose, SAS

Emerging benefits from launching telematics programs include protecting existing book of business from competitors, growing revenue through new markets, and improving claims processing.

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Greater Healthcare Payer Efficiency Through Process Intelligence and Workforce Analytics
January 09, 2012 @ 11:00 AM | By Edward M. L. Peters, OpenConnect Systems

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Getting the Most Out of Your Health Data through Training
January 04, 2012 @ 10:32 AM | By Debbie Baxter, HDMS, Anthony O'Donnell

Learning how to maximize your health data tool's capabilities provides users with better access to and deployment of an organization's health information in order to make better decisions.

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The Hartford Enters Usage-Based Insurance Fray
December 10, 2011 @ 17:43 PM | By Nathan Golia

TrueLane will roll out at the beginning of 2012, the company announced in a presentation to investors.

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