Blog | The Life Insurance Market

How To Build The Right IT Skills
May 18, 2012 @ 15:41 PM | By Jim Ditmore, Informationweek

Every IT pro, no matter how senior, must always be in learning mode, but especially in a lackluster economy.

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How Allstate Shed Stodgy Reputation in Favor of Innovation
May 18, 2012 @ 12:59 PM | By Nathan Golia

Changing the culture of the insurer was a challenge worth taking on, executives said — and social media helped.

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ACORD LOMA Notes: Hyland Emphasizes Strategic Partnership, Mobile
May 18, 2012 @ 01:35 AM | By Anthony O'Donnell

Hyland's Ed McQuiston sees opportunities for success in the background of core system modernization efforts, discusses customer appetite for guidance on mobility.

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How to Implement High-Performance Underwriting With Lower IT Investment Risk
May 17, 2012 @ 09:10 AM | By Akhil Tripathi, Unirisx

Four functional imperatives underlie desktop underwriting solutions that consolidate multiple sources for risk evaluation, liberating underwriters from administrative tasks for higher-value work, and enabling reduced loss ratios and higher profit margins.

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ID Federation Draws Closer to Solving Password Problem
May 16, 2012 @ 08:10 AM | By Nathan Golia

Insurers and vendors join forces in nonprofit to identify login standards for independent agents.

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Celent Analyst Shares 4 Key Insurance Technology Insights for the Future
May 14, 2012 @ 23:08 PM | By Anthony O'Donnell

Juan Mazzini, Celent's new senior analyst, shares some of the research and advisory firm's high-level insights into the changing terms of technology-driven competition in the insurance industry.

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Claims Recovery Optimization: Turning a Cost Center into a Money Generator
May 14, 2012 @ 09:47 AM | By Stuart Rose, SAS

Insurance companies are turning to analytics to improve their loss ratio by optimizing the claims recovery process through data mining and text mining techniques.

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Santam Says Saved Big on Fraud With IBM Partnership
May 11, 2012 @ 13:43 PM | By Nathan Golia

The South African insurer reports $2.4 million in savings on fraudulent claims in the first four months of using IBM analytics.

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L&A Insurers Want Not Just Speed but Agility
May 07, 2012 @ 12:21 PM | By Anthony O'Donnell

A quick roundup of industry expert views on life & annuity carriers' system investment business drivers and functional desiderata for core system modernization.

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Facebook Users Expose Too Much to Insurers: Consumer Reports
May 04, 2012 @ 12:25 PM | By Nathan Golia

The organization says that insurers could "use against" policyholders the fact that they "like" a page about "health conditions or treatments." But is that all insurers get out of social?

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Speed to Market Becoming Critical Issue for Life Insurers
May 04, 2012 @ 11:40 AM | By Daniele Presutti and Mitchel Ludwig, Accenture

Industrialized development and delivery platforms are a key to achieving high performance in a business environment characterized by intensified cost pressures, continued market uncertainty and increased regulatory scrutiny.

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Where Do Insurers Stand on Mobile Security Today?
May 03, 2012 @ 13:00 PM | By Anthony O'Donnell

Measures such as wiping only enterprise data from the phone of a terminated employee, limiting access and installing virus protection are only the start of what insurers must do to address the vulnerabilities of the emerging mobile channel.

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Horizon BCBS Finds Personal Touch as Important as Technology
May 03, 2012 @ 11:48 AM | By Nathan Golia

New Jersey's largest health insurer is opening a retail store that, among other things, aims to increase customers' comfort with self-service tools.

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Why Did Health Insurers Get a Head Start in Emulating Retail?
April 27, 2012 @ 10:38 AM | By Nathan Golia

Blue Cross and Blue Shield of Florida opened retail stores three years ago, and several other health carriers told I&T about their admiration for the retail channel. What's driving this innovation in that line of business?

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Transamerica Exec Says Options Abound for Securing Mobile Apps
April 26, 2012 @ 12:03 PM | By Nathan Golia

Michael Babikian, EVP and CMO of Transamerica Brokerage, the distribution arm of the life insurance carrier, says that there are ways to ensure producers' personal devices are secure.

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What Gets in the Way of Life Insurance Sales?
April 25, 2012 @ 12:47 PM | By Nathan Golia

Research indicates that consumers are scared off by cost concerns. What can the industry do to fight that?

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Social Media Success: South African Insurer Santam's Viral "Touché" Advertisement
April 25, 2012 @ 11:02 AM | By Anthony O'Donnell

Fast food restaurant Nandos, known for its cheeky advertisement parodies, punked Santam's original ad, only to be pwned in a sequel.

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How Involved Will Governments Be In Tracking Down Life Beneficiaries?
April 24, 2012 @ 12:37 PM | By Nathan Golia

The controversy over use of the Social Security "death file" has led to New York opening a website on which people can search for lost or forgotten policies.

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Consumers Don't Fully Trust Health Insurers on Social Media: PwC
April 17, 2012 @ 12:50 PM | By Nathan Golia

However, people are slightly more likely to share positive interactions with insurers than negative ones.

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Canadian Insurers Use Technology to Battle Cross-Border No-Fault Fraud
April 17, 2012 @ 10:50 AM | By James Ruotolo, SAS

Insurers are gaining more control over the auto claims process through standardized formatting and transmission of treatment plans and medical billing, plus fraud-detection technology.

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