5 Customer Experience Concepts Insurers Can Learn from Yahoo’s New CEO
1. User Focus Generates Revenues
We believe that if we focus on the users, the money will come. In a truly virtual business, if you're successful, you'll be working at something that's so necessary people will pay for it in subscription form. Or you'll have so many users that advertisers will pay to sponsor the site.
— From a 2008 Fast Company interview outlining Mayer’s "9 Principles of Innovation."
Source: Fast Company