The modern insurance enterprise begins with a shift to systems of engagement from systems of record.
February 22, 2013
6. Cloud will enable systems of engagement.
Cloud may play a role around optimizing current systems of record of the enterprise but it will become primary enabler of systems of engagement. Insurers have long leveraged Salesforce.com as an off-site, but vibrant, customer relationship management system.
[Anticipating The Future Of Mobile In Insurance]
