With increased attendance for the third year in a row and a sold-out exhibit hall, this year’s IASA Educational Conference and Business Show in San Diego provided evidence of the insurance industry’s health and increased IT spending. It also highlighted ongoing challenges in the areas of customer experience and retention, data management and regulatory compliance. I&T highlights some of the most provocative statements heard at the conference.
June 08, 2012
1. Who Comes First?
I've come to meetings like this for many years saying, 'The customer comes first.' I’ve changed my tune; now I say, 'If you want to put the customer first, you have to put the person who serves the customer more first.'
—Tom Peters, co-author of “In Search of Excellence,” during his IASA Conference keynote address.
Source: IASA
