With increased attendance for the third year in a row and a sold-out exhibit hall, this year’s IASA Educational Conference and Business Show in San Diego provided evidence of the insurance industry’s health and increased IT spending. It also highlighted ongoing challenges in the areas of customer experience and retention, data management and regulatory compliance. I&T highlights some of the most provocative statements heard at the conference.
June 08, 2012
3. The Law's on Your Side
There are ethical issues that have to be resolved. But insurers don’t have to do anything unethical because the case law is in their favor.
—Stephen Korow, VP of R&D, Decision Research Corp., on the potential to mine social data to make risk evaluations.
Source: Decision Research Corp.
