With increased attendance for the third year in a row and a sold-out exhibit hall, this year’s IASA Educational Conference and Business Show in San Diego provided evidence of the insurance industry’s health and increased IT spending. It also highlighted ongoing challenges in the areas of customer experience and retention, data management and regulatory compliance. I&T highlights some of the most provocative statements heard at the conference.
June 08, 2012
4. Prepare Before Diving In
IT folks want to dive right into code, but a big carrier should spend a year preparing for a policy transformation.
—David Connolly, partner, Ernst & Young
Source: Ernst & Young
