With increased attendance for the third year in a row and a sold-out exhibit hall, this year’s IASA Educational Conference and Business Show in San Diego provided evidence of the insurance industry’s health and increased IT spending. It also highlighted ongoing challenges in the areas of customer experience and retention, data management and regulatory compliance. I&T highlights some of the most provocative statements heard at the conference.
June 08, 2012
6. Letting Go of the Security Blanket
The thing that’s keeping customers from going paperless is that they want to have documents they can hold on to. We can build an aggregated system where customers can get all their mail in a digital form forever.
—Andy Jolls, SVP, consumer marketing, Zumbox
Source: Zumbox
