August 13, 2009

Our favorite insurance technology-related blog posts from around the Web (August 9-August 15, 2009):Consider Giving Customers Fewer Choices

Forrester Research's Bruce Temkin, referencing a Financial Post article, suggests that sometimes customer satisfaction can be improved by offering a smaller selection of products. ---

Build Your Website Quickly And Easily

The Insurance Copywriter blog has a few Web design recommendations for insurance agents. ---

Novarica Agent Survey 2009: Small Commercial Lines: How Technology and Service Drive Carrier Choice

Novarica's Karlyn Carnahan gives readers a quick look at the firm's latest research -- its 2009 agent survey. "Convenience, relationship, responsiveness, and speed are the areas most likely to make a carrier the agents' top choice," she writes. ---

A Bigger Piece of a Smaller Pie

"As shown in an upcoming Celent report on insurer response to the market crisis, companies are now taking or have completed the short-term cost savings/efficiencies steps such as staff redundancies, renegotiation with suppliers, asset rationalization, etc. But, once these actions have been taken, attention must move to top line growth," writes Celent's Mike Fitzgerald in this post on expanding market share.