Managing Expectations in Real Time: The Talk of the Week in Insurance
There was a lot of discussion in the industry this week about understanding and meeting customer expectations – whether it's expectations for prompt and accurate claims management, for real-time interaction, or for better and more customized healthcare treatment options. And, not surprisingly, insurers’ ability to identify and manage those expectations depend increasingly on analytics and the ability to do more with customer and market data. Here's Insurance & Technology’s round-up of some of the most interesting and provocative conversations in the industry this past week.
1. Elementary, My Dear Watson
Research doubles every five years. How does a physician keep up with that?
— Lori Beer, EVP of Enterprise business services, WellPoint, about the health insurer’s plans to partner with IBM to use Watson’s analytics capabilities to help suggest treatment options to healthcare providers.
Source: Wall Street Journal