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Business Process Management
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Many insurers struggle to proactively monitor and manage application delivery chains. What does it take to deliver round-the-clock service, with applications that work everywhere, all the time?Be the first to comment
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FirstBest surveyed insurers to discover exactly what insurance company employees want in enterprise mobile capabilities.
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A new Microsoft survey across 32 countries shows worker appetite for social tools is increasing. However, financial services firms may not be prepared to satisfy this appetite.
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Gordon Gaudet, most recently director and co-lead of Deloitte Consulting's Insurance Core Systems Transformation practice, will have responsibility for all IT operations at the P&C insurer.
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The solution will help carriers reduce costs while increasing business flexibility, improving customer service, the vendor asserts.
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Advances in the manufacturing industry provide a model for insurers to build innovative products.
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Former Zurich General Insurance executive Monique Hesseling joins the industry standards group as VP and chief standards officer, a new position.
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Genworth U.S. Life Companies reduces new policy cycle times from about 25 days to an average of eight by adopting Aplifi's multi-carrier electronic settlement platform.
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The software business of Xchanging is offering an end-to-end module-based solution built on a single data model.
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Implementing a consolidated litigation management solution helps insurers trim claim expense costs, streamline and automate workflows, and enforce best practices throughout the claims discipline.
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Over the last few years, there has been increasingly industry buzz about capability models, enterprise business frameworks, reference models, etc. What are they, how can organizations benefit from them, and what types of projects can leverage them?
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Deciding that the time is right for core policy system replacement isn’t the same as being ready to do so, but mistaking the two is a common trap for insurers to fall into.
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The paramount IT tasks for every firm should be to shift to the most agile possible approach for dealing with legacy issues, thereby reducing legacy spending, and then devote the freed-up funds to innovation instead of to overhead.
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To determine growth opportunities, insurers need to gain customer insight on the varying heterogeneous segments within existing and new markets.
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While other approaches may ultimately provide a technical solution, continuous migration is the only practical way to deal with the legacy dilemma.
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Effective risk management is not about trying to avoid risk; it is about striking a balance between minimizing risk and maximizing reward.
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Insurance CIOs must begin to address legacy issues and skill deficits in order to be able to meet the service, operational efficiency and profitability demands of the next decade.
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As competitive pressures increase the need for organizations to master analytics, internal analytic teams have increased their statistical sophistication, but are struggling to operationalize their insight.
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The global insurer seeks to reduce the complexity of its employee work environment in order to enable staff to better serve customers.
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How an emerging architectural approach can turn a ‘commodity’ into a strategic weapon.
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Sebastian Pariath led a global IT transformation initiative for Manulife corporate before being named head of the company's US operations at John Hancock.
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Insurers have failed to achieve the promise of modern, configurable claims systems in significant measure, but cloud is likely to help carriers to leapfrog to future-proofed modern capabilities that can take advantage of data analytics.
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Crum & Forster to deploy Accenture Duck Creek P&C software to help streamline processes, better serve customers and drive growth.
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Automated underwriting systems offer the promise of better information and greater efficiency But insurers considering such systems should prepare a checklist to make sure that the systems address the underwriters’ concerns.
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Humana's Brian LeClaire leads an organization deeply invested in leveraging the power of big data and advanced analytics to improve healthcare outcomes.
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