Case Studies

• IFBI Cuts Costs and Improves Service With Billing Solution February 28, 2010 Indiana Farm Bureau Insurance develops 'All-in-1' customized billing to meet customer demands and reduce costs.
• Penn National Empowers Agents With Easily Customized Documents February 04, 2010 Penn National Insurance has extended its relationship with HP Exstream to deliver documents to agents in real time via the carrier's agent self-service portal.
• Permanent General Moves E-Mail Archiving to the Cloud February 03, 2010 Permanent General Assurance Corp. improves business continuity and reduces e-discovery risk by tapping Mimecast software-as-a-service solution for archiving, continuity and disaster recovery.
• Homesite Adopts VOIP for Call Center Operations December 01, 2009 Homesite Insurance Group achieves efficiency and sales goals by automating call center operations with Echopass' IP telephony-based Contact Center On-Demand.


• BCBSTN Taps Analytics to Learn to Listen Better
• Independence Blue Cross' Operational Control Center Takes a Customer's View of Operational Monitoring
• Hosted Policy Admin System MUSIC to Startup’s Ears
• Conseco Drives Call Center Quality With NICE Suite
• EQC Improves Claims Response With Guidewire Platform
• SPARTA Reduces Re-Keying Headaches
• PacificSource Taps File Virtualization to Migrate Files
• Address Verification Solution Helps Consumers Insurance Cut Costs

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