CRM BRIEFS

Aspect Communications Inc. (San Jose, CA) has released a suite of contact center software that enables users to route customers' telephone calls and e-mail to service agents over one merged voice and data network.

Sedona Corp. (King of Prussia, PA), in cooperation with Jack Henry & Associates (Monett, MO) and IBM (Armonk, NY), has released Intarsia, a system that allows Web-based reporting, lead tracking and campaign management for small- to mid-sized financial services corporations.

SAP AG (Walldorf, Germany) has formed an alliance with ClickSoftware (Campbell, CA) to integrate ClickSoftware's service-scheduling and analysis applications with mySAP financials application.