Insurance & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Channels

06:55 AM
Connect Directly
Facebook
Google+
Twitter
RSS
E-Mail
50%
50%

EACC Supports R&SA Claims

In an effort to combine customer service with back-office efficiency, Charlotte, NC-based Royal & SunAlliance USA (RS&A, $899 million in written premium) has signed a five-year contract with eAutoclaims (EACC, Palm Harbor, FL) as part of the carrier's launch of RoyalCare CarPort, an Internet-based auto claims management system.

"eAutoclaims is selling us the nuts-and-bolts management of body shops, and the technology to facilitate their use with our staff appraisers," says Rick Morgan, first-party claims executive, Royal & SunAlliance.

EACC will power Web-based services linking R& SA's claims management system and appraiser force to a network of more than 2,400 auto repair shops, managed by EACC on a fee basis.

During the first phase of the solution, in pilot at R&SA's Elmsford, NY, office at press time, claims staff will use the application to offer 20 repair shop options to customers based on ZIP code.

The carrier plans to have the system rolled out to approximately 30 offices by mid-year. The second phase of the implementation will allow agent and customer self-service through the Web by the end of the year.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

Register for Insurance & Technology Newsletters
Slideshows
Video