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Nathan Golia
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What Makes a Great iPad App for Insurance Agents?

Best practices for creating a great policyholder experience on Apple's iPad are well established throughout the insurance industry. Now insurance organizations are discovering how to create the best applications for their agents and distributors.
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Coventry Health Care (Bethesda, Md.) reports that it decreased application processing time by one full day by piloting the DRX (Los Angeles) iPad Mobile Field Enrollment application with its Medicare clients. The app enables electronic capture and submission of enrollment information, and can work without an Internet connection. It also features reporting of enrollment activity, including completed enrollments and utilization metrics.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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