CIOs at the Crossroads

Insurance CIOs are at an uncomfortable crossing point -- business leaders demand growth and cost reduction. This trend will persist and has enormous implications for IT leaders. Technology, sourcing, process, service levels -- all have to be managed as a portfolio, a portfolio subject to fundamentally common approaches that are then customized to meet different needs. Increasingly, insurance CIOs will require stronger project-management-office (PMO) functions, sound architectural strategies and a few key sourcing partners to be effective."Insurance CIOs are at an uncomfortable crossing point -- business leaders demand growth and cost reduction."