March 12, 2010

Lisa Riddle is the new vice president of Claims and Medical Operations at Lansing, Mich.-based Accident Fund Insurance Company of America. In her new role, Riddle is responsible for the strategic direction of claims operations and medical cost management at Accident Fund, a workers' compensation carrier. She succeeds Steve Cooper, who was recently named president of United Heartland, the New Berlin, Wis., subsidiary of Accident Fund Holdings, Inc.

Riddle joined Accident Fund as director of Claims Operations in 2007 and was named vice president of Claims Operations in December 2008. Previously, she worked for Travelers Insurance Company for 31 years in a variety of claims and service center positions.

"We chose Lisa for this new role because she has proven herself to be an exceptional performer in her relatively short tenure here at Accident Fund," said Mike Britt, president of Accident Fund. "She brings a great deal of claims experience to this position and is committed to managing medical costs while ensuring that injured workers get the care they need. We're excited about her contributions to our organization and look forward to her continued impact as she takes on additional responsibilities."

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Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & ...