The configurable claims management platform will provide Erie the flexibility it needs to build on its customer service strategy. The insurer also chose to work with Guidewire because it prioritizes conducting research to improve its products. As Erie continues to grow, it believes Guidewire will update the system to meet its needs.
“Guidewire ClaimCenter gives us the flexibility we need to achieve our vision of continuing to improve on our already outstanding claims service,” said Matt Myers, SVP at Erie, in a statement. “Guidewire also has a history of investing in R&D to continually improve its system, which gives us confidence that as our needs evolve, they will evolve with us.”
Kelly Sheridan is Associate Editor at Dark Reading. She started her career in business tech journalism at Insurance & Technology and most recently reported for InformationWeek, where she covered Microsoft and business IT. Sheridan earned her BA at Villanova University. View Full Bio