October 14, 2011

Groupe Promutuel (Quebec) has selected San Mateo, Calif.-based Guidewire's ClaimCenter as its new claims management system for all personal, commercial and farm lines of business across the company's 27 independent member companies. Promutuel's selection, according to a Guidewire statement, was based on the P&C insurer's objective of providing consistent, high quality customer service and enhancing its vendor management capabilities, which will result in an improved customer experience.

"We knew that a new claims system would be beneficial for us but we needed to demonstrate significant benefits to win the support of our member companies," comments Benoit Duchesne, director of Groupe Promutuel's claims department. "Guidewire's Value Consulting team helped us build our business case for the project using their Wedge Business Case methodology. A group of our members utilized this tool and found substantial benefits. This was a very valuable process that resulted in the creation of the business case which will now guide our implementation project to ensure we realize benefits."

"Having our people complete the Guidewire Wedge Business Case and reach the results on their own was very convincing and I can proudly say resulted in 100% member support for our Guidewire decision," Duchesne adds.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek ...