At the recent Property/Casualty Joint Industry Forum in New York, six insurance company CEOs took the opportunity to evaluate Sandy response, debate the merits of regulation, and ruminate on the role of technology in the business. Here are some of the most interesting soundbites.
January 18, 2013
Agents need to adjust their thinking about how technology is expanding customer expectations. Customers want their agents, but also want to connect with a tablet or iPhone whenever or wherever. Agents who resist that, who think that young people will eventually come back — it's not gong to happen.
— Edward Rust, chairman and CEO, State Farm
