April 02, 2012

Permanent General Companies, a Nashville-based insurer specializing in nonstandard and specialty policies, has selected WorkCenter from San Diego-based Mitchell for its claims processing. WorkCenter will handle claims triage, assignment, resource look-up, repairable estimating, total loss valuation, review, compliance, and reporting for the carrier.

Before WorkCenter, "data had to be manually entered into several different systems," Ernst tells Insurance & Technology. "One of the things that we liked about WorkCenter was that it would help us avoid this duplication of effort.

"There will [also] be opportunities for us to receive more accurate and timely claims related information, such as cycle time data and estimate data," he continues. "We're excited about being able to better understand our performance on those key metrics."

A more streamlined process could open up opportunities for Permanent to offer claims transparency tools to its customers, Ernst adds.

[strong][Read our six keys to a better claims experience.]

"That's something that we're monitoring as technology improves and customer demand increases, and there has certainly been a lot of improvements in that technology recently," he says. "Demands from the company’s customer base will dictate whether that's something that will be beneficial or not."

ABOUT THE AUTHOR
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, ...