March 27, 2014

The General has announced its selection of Capgemini Insurance Connect to support its claims processes. This implementation is part of the insurer’s plan to transform its legacy systems and streamline its claims process to improve customer service.

[ Are Insurers Ready For a Consumer-Activated Enterprise?. ]

Insurance Connect is a pre-configured Guidewire solution for small- to mid-sized carriers. It was developed to boost speed to market and operating efficiency, and reduce costs and risk of entry. The cloud-based claims solution will facilitate improvements in claims, billing and policy administration for The General.

“Our first priority at The General is our customers’ satisfaction, so we are transforming our legacy systems with innovative, enhanced and streamlined claims, billing and policy services that will grow with our business in the future,” says Ken Fourman, chief information officer at The General, in a statement.

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Kelly is an associate editor for Insurance & Technology. Prior to joining InformationWeek Financial Services, she was a staff writer for InformationWeek and InformationWeek Education. Kelly has also written for trade ...