Co-operative Insurance

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As a business analyst at Co-operative Insurance, it isn't surprising that Nancy Harvey views the company's many operational needs through the lens of their impact on the business. Everything from internal user needs to the demands of the agency community carry business impact and it is Harvey's responsibility to see that the business impact of all of the company's initiatives is optimally favorable. Her pain point was that competitive pressures had forced Co-operative to move, "from a green screen world to the Web," Harvey says, and to do so quickly. She turned to CSC's business process sourcing team for support and guidance. Listen as she describes how the combination of CSC's insurance-specific expertise, the capabilities of CSC's POINT IN suite, and the unwavering support of CSC's staff enabled Co-operative to meet all of its business imperatives, resulting in a renewed and refreshed market position for Co-operative.