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Nathan Golia
Nathan Golia
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10 Burning Questions from 2012: What Happened?

A year ago I&T identified several tough questions we predicted the insurance technology industry would have to confront in 2012. What happened and how much clarity did we get?
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Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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Melanie Rodier
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Melanie Rodier,
User Rank: Apprentice
12/21/2012 | 4:19:12 PM
re: 10 Burning Questions from 2012: What Happened?
Interesting that insurers don't want to be seen as 'snooping' with regards to social media. There is probably a difference in how users view interaction with an insurer via twitter or facebook, plus there are forms of interaction such as gaming that can definitely be more 'fun' and less intrusive than others.
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